What are the responsibilities and job description for the Hostperson Julian Serrano - Aria position at MGM Resorts International?
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management
- Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
- Greet guests promptly as they enter the restaurant
- Answer phones, keep accurate count of reservations and handle reservation book
- Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
- Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
- Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to take initiative and exhibit flexibility
- Able to sit, stand, walk, climb, crawl, kneeling, crouching, balance etc. for extended periods
- Knowledge of health, safety and sanitation regulations
- Able to effectively communicate in English, in both written and verbal forms
- Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
- Work varied shifts, to include weekends and holidays
PREFERRED:
- Two (2) years of experience in a restaurant as a Food Runner or Server
- Experience with Open Table system
- Experience working in a similar resort setting
Location:
Las Vegas, NevadaCafe Hostperson/Cashier - Red Rock
Red Rock -
Las Vegas, NV
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