Referral Coordinator, Rivertown

Employment Type: Full time Shift: Day Shift Description: Referral Coordinator Great opportunity for a Referral Coordinator professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually. Be Remarkable! Highlights: • Depending on the practice 7am – 7pm variable. • Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B • Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore. • We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Position Summary: Referral Coordinators works in a collaborative environment to deliver excellent patient customer service. Be Remarkable! Work in an organization that focuses on treating the whole person, physically, emotionally and spiritually. Highlights: Day Shift Monday – Friday. No weekends or Holidays. Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore. We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Position Summary: The Referral Coordinator maintains, confirms, coordinates and/or secures referrals, authorizations, and pre-certifications for referrals and diagnostic testing, verifies the accuracy and completeness demographics, insurance providers and payers on outgoing and incoming referrals, and follows standard work flow for referral management. What you will do: Properly maintains and tracks referrals from beginning to end. Answers, responds to and documents phone calls, requests and questions from patients, physicians, ancillary services or specialty offices in a timely manner. Assembles information concerning patient’s clinical background and referral needs. Obtains necessary authorization for referrals and diagnostic testing in timely fashion with proper documentation. Works denied claims for missing prior authorization or referral within the EMR system. Confirms payer is in-network with specialist. If not, contacts patient to discuss and make alternate arrangements as necessary per payer guidelines in communication with the care team. Maintains and updates reference materials as they pertain to insurance carriers. Other duties as assigned. What you need: Degree, Education and/or training as medical secretary, medical receptionist, medical assistant preferred. High school graduate/ GED required. Two years’ experience in a medical office required. Extensive knowledge of the insurance market & prior authorization requirements. Billing and coding knowledge and experience preferred. Medical terminology and knowledge of medical office procedures preferred. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org. You can also follow @TrinityHealthMI on Twitter.

Salary : $18 - $25