Business Systems Analyst

Job Summary:

Michigan Medicine's Health Information Technology & Services (HITS) Department seeks an Epic SER Lead (aka, Business Systems Analyst) to join our EHR Application Infrastructure team within the Enterprise Technology Services (ETS) division in the role of an Epic Technical Security SER Analyst. This position is responsible for maintaining EHR system security. The ideal candidate must understand the foundational structures of Epic software, including security templates and sub-templates, and maintain provider data within the Epic EHR. This requires advanced SQL database skills and frequent updates to production data. This role also requires considerable written and verbal communication to collaborate across all levels of Michigan Medicine staff, from administrative leadership, physicians, and technical staff to Epic Application Coordinators and unit clerks. This role will maintain a close working relationship with the organization's Compliance, Information Assurance, and Identity & Access Management teams as part of ensuring robust security practices for the EHR.

Under general supervision, the successful candidate will coordinate security initiatives, implement best practices, and provide production support for the Epic based EHR system. This position will analyze, develop, and implement processes to ensure MM maintains a reliable, secure, and responsive system. The candidate will create process changes by integrating new processes with existing processes and communicating these changes to impacted teams. Candidate may lead work groups and act as project manager as necessary. The candidate will be responsible to collect system and workflow requirements, define and document use cases for the development of technical solutions extending the functionality of the EHR system, design services for data exchange to secondary systems, and support tool sets for these initiatives. In addition, the candidate will develop operation support procedures with supporting documentation, prepare reports, presentations, and correspondence for management review. The role also supports demand, project, and portfolio management activities. The candidate will collect and collate technical information and coordinate technical resources to ensure organization's best practices are being met and support both internal and external system audits and assessments.

Responsibilities:

This position requires the ability to work in a fast paced and complex environment. Requires excellent people skills, and ability to think critically. Person in this role must possess exceptionally strong verbal/written communication skills with ability to effectively communicate in a variety of formats (written, phone, face-to-face, large audience presentations, etc.) with a variety of personnel spanning technical and non-technical roles at multiple levels of the organization including professional, managerial, and leadership positions. This position will provide SER guidance/training to more junior staff and will require occasion weekend work to support system upgrades and participate in a support on-call rotation.

Technical - Operational Support

• Support EHR provider database & EHR Security
• Review and resolve/triage tickets related to EHR provider database and EHR Security
• Support EHR Upgrades
• Troubleshoot interface problems
• Support HL7 interface changes through analyzing requirements, updating specification documents, and participating in unit testing, end-to-end testing, and regression testing, and troubleshoot interface problems and provide operational support
• Support Epic upgrades by reviewing release notes and determining relevance to our system, and then implementing new features as appropriate

Technical - Move Data

• Manage daily and weekly processes that create and update EHR user and provider records, using SQL scripts and Excel spreadsheets to pull data from source databases; maintain documentation for these processes
• Manage processes that validate data and correct discrepancies
• Manage lookup tables, keeping them in sync between source and target provider databases

Security - Provision

• Understand the Epic software security structures, including security templates and sub-templates
• Support and promote the established ownership structure for EHR security, which means determining which team owns which security classes and ensuring nobody updates security components that belong to a different application team
• Support and design role-based access security processes
• Support processes to activate, deactivate, and update user records; maintain documentation for these processes
• Manage Departed Provider process
• Manage EHR Deferred Providers work queue

Admin & System Support

• EHR support meetings
• Assist and support security audits
• Build relationships and communicate regularly with people who fill a variety of roles; examples are non-technical clerks and clinicians, business analysts, business managers, and directors, as well as highly technical database administrators, interface developers, and application coordinators.
• Co-lead the EHR provider database workgroup - schedule and lead meetings, publish minutes
• Perform any other work tasks as assigned by manager

Required Qualifications:

Required Qualifications for Senior Level:

• Bachelor's degree or better in Computer Science, Information Systems or a related field or equivalent combination of education and experience.
• 5 years professional experience supporting application security and access for enterprise class system(s), preferably in a healthcare related field.

Required Qualifications for Intermediate Level:

• Bachelor's degree or better in Computer Science, Information Systems or a related field or equivalent combination of education and experience.
• 2-3 years professional experience supporting application security and access for enterprise class system(s), preferably in a healthcare related field.

Desired Qualifications:

General Knowledge, Skills, and Abilities:

• Ability to analyze, update, and create SQL scripts
• Excellent communication skills, including writing, speaking, and listening
• Excellent problem-solving skills
• Attention to fine-grained details
• Fluent in relational database concepts and applications
• Ability to understand and troubleshoot HL7 interfaces
• Ability to run meetings, record minutes, gain group consensus, track decisions
• Understanding of concepts of data privacy and security as implemented by HIPAA regulations
• Ability to effectively communicate, convey information, and build understanding and consensus with varying sized groups and settings - both small and large meetings, in-person and conference calls or a mix.
• Demonstrated excellent time-management skills.
• Demonstrated initiative, adaptability, and flexibility.

Training and certification:

Already have and maintain or acquire within the first 6 months of hiring:

• Epic Security Administration training and certification is required
• Holding an Epic Provider Administration Badge is required

Desired Qualifications for Senior Level:

• 10 years of experience in the Information Technology field in a Business Systems Analyst or other technical role of which 7 years of that work experience being in the healthcare sector
• Advanced experience handling Provider data
• Expert knowledge and experience with Epic EHR system in a security or SER role
• Knowledge of available options for data exchange and HL7 messaging and proven experience working with and implementing solutions leveraging these options

Desired Qualifications for Intermediate Level:

• 4 years of experience in the Information Technology field in a Business Systems Analyst or other technical role of which 2 years of that work experience being in the healthcare sector
• Experience developing queries and mapping system and data processes
• Experience with Epic EHR system and familiarity with security configuration
• Basic knowledge of available options for data exchange and HL7 messaging

Note: This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. There will be times that it will be appropriate for you to work from home. There will be other times that you will be required to work onsite for meetings and related work. This position will be 90% remote work. May require working during non-business hours and on weekends. On-Call rotation is required for this position. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.