What are the responsibilities and job description for the Managed Services Systems Engineer position at MICROSEL OF COLORADO LLC dba TrinWare?
TrinWare is a Colorado native company with over 16 years in computer services. We are a full service technology company that thinks and acts as a business partner to our clients, not just a vendor. We are looking for creative and talented engineers to build a disruptive IT Managed Services provider.
TrinWare’s Managed Services Systems Engineer provides technical support and services for a variety of clients in the Denver Metro Area and beyond. This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado. Hours for this role will be 8:00AM to 5:00PM, Monday through Friday with occasional off-hours work. This position will occasionally require travel to customer locations, primarily within the Denver metro area.
Duties and Responsibilities
- Provide technical expertise and services to TrinWare’s internal and external customers through project work and proactive recommendations
- Own the successful outcome and customer satisfaction of technical projects
- Produce great documentation of work performed in our PSA tools
- Provide technical guidance in development of project scopes and agreements
- Lead the onboarding process for new clients to set up long-term success
- Play a critical role in building TrinWare’s standards and processes for the future
- Serve as a technical resource, escalation path and mentor for junior teammates
- Uphold TrinWare’s Core Values and standards of customer service in all internal and external interactions
Qualifications
- 3 years’ client-facing experience in a managed services or multi-tenant support company
- Experience performing advanced troubleshooting and administration of client servers, networks, and business applications
- Experience building technical documents such as SOP’s, runbooks and roadmaps
- Experience onboarding new managed services clients through RMM and PSA tools
- Experience with core technologies preferred
- Microsoft Windows Server
- Microsoft Exchange
- Microsoft SQL Server
- Microsoft 365 and Azure platforms
- Network design and administration
- Backup and disaster recovery
- Virtualization (VMware or Microsoft Hyper-V)
- Cybersecurity
- Creative mindset with the desire to build and develop methods and tools
- Strong time management skills and the ability to stay organized during high volume
- Professional written and verbal communication and interpersonal skills
- IT certifications through Microsoft, CompTIA, Cisco, VMware and other vendors preferre
Pay and Benefits
The salary range for this position is $75,000 to $90,000 annually, commensurate with experience. TrinWare’s available benefits include:
- Medical
- Vision
- Dental
- Life
- Short/Long term disability
- 401K with matching
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee discount programs
- Employee referral program
- Employee Assistance programs
TrinWare’s Core Values
TrinWare’s culture is a coming-together of high professional standards and a tight-knit team atmosphere. These Core Values are the driving force behind the who, what and why of our mission. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers.
- A Will to Win
- Create Value for our Clients
- Attract and Support the Best People
- Embrace Challenges with Optimism
- Have a Sense of Urgency
- Clients Come First
- Improve Continually
- Personal Accountability
- Be Passionate and Determined
- Deliver on our Promises
TrinWare is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $75,000 - $90,000