Service Technician

Who We Are:

Are you ready to revolutionize the wood products industry with cutting-edge innovation? At MiCROTEC, we’re not just providing wood scanning solutions, we’re shaping the future of the industry. Since 1980, we’ve lead the way in delivering advanced technology to optimize wood utilization while ensuring sustainability. And now, we’re looking for Scanner Service Technicians to join our Corvallis, Oregon team.

At MiCROTEC, we foster a culture of trust, collaboration, and excellence. We believe in empowering our employees to reach their full potential and creating a workplace where ideas are valued and innovation thrives. As a Scanner Technician, you’ll have the opportunity to work alongside a talented team, traveling to our customer locations around the US and beyond. With our dedication to customer success, innovation, and collaboration, your personal growth opportunities are considerable.

Committed to providing our customers with the most economically and sustainable wood utilization, we are powered by a passionate team driven by innovation for our industry. We use exciting technologies such as AI, CT (Computer Tomography), computer vision, hyperspectral scanning, deep learning, and stereoscopic imaging to innovate the time-honored industry of wood products.

If you’re ready to be a part of something incredible and make a real impact, we want to hear from you. The salary range is competitive, with opporutnities for performance incentives, and the potential for international travel to Canada, New Zealand, Italy, and Australia awaits. Join us as a part of a team that’s making a difference.

Job Summary:

The Service & Installation Technician is responsible for the maintenance and installation of lumber grading systems for our clients across the United States, Canada and Australia / New Zealand. This role requires a strong electrical, computer network and mechanical background with the ability to build trust in a customer facing position.

Duties/Responsibilities:

• Perform mechanical, electrical, and network installation of systems.
• Build and commission Microtec products.
• Provide customer support by answering questions and troubleshooting issues, both onsite at customer locations and remotely via phone or email.
• Participate in new installations at customer locations, working closely with a team of cross-functional colleagues, led by a project manager.
• Troubleshoot and repair mechanical components, electrical components, computer hardware and computer software.
• Perform routine maintenance visits, both remotely and onsite at customer locations.
• Document all maintenance reporting and troubleshooting agendas for customers.
• Train customers on how to properly operate Microtec products.
• Collaborate with logistics teams to prepare and package outgoing scanners.
• Provide 24/7 phone support and be on-call on a rotating schedule via telephone and high-speed internet during weeknights and weekends.
• Assist the manufacturing department in the production of new builds.
• Setup computers in preparation of system testing and shipment.
• Calibrate and test new systems as needed.
• Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.
• Document customer interactions.
• Collaborate with other department members to ensure the best results.
• Book and travel itineraries and expense reports.

Required Skills and Abilities:

• Electrical, mechanical, computer software and basic networking skills are necessary to perform effectively in this role.
• Excellent customer service skills.
• Written and verbal communication, to understand customer issues and explain technical information in clear terms.
• Time-management skills to handle appointments efficiently and stay on schedule.
• Problem-solving skills to diagnose issues with malfunctioning equipment and implement effective solutions.
• Attention to detail to spot issues and complete accurate reports about repairs.
• Ability to use, repair and maintain machines and tools.

Education and Experience:

• Two years of related electrical, computer networking experience or similar experience.
• Degree in mechanical or electrical engineering highly desired.
• Experience in sawmill or planer mill environment preferred.

Physical Requirements:

• Must be able to lift to 50 pounds at times.
• Must be able to travel domestically and internationally up to 50% of the time, including weekends.
• Ability to differentiate wire and cable colors as well as various audible tones.

Work Schedule:

• Monday - Friday, 8am to 5pm when in office
• Rotating on-call shifts from 5pm to 8am for 7 days at a time, working from home.
• Maximum 12-hour days when working onsite.

Job Type: Full-time

Pay: $31.25 - $33.65 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Home time
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Experience:

• Electrical experience: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Ability to Commute:

• Corvallis, OR 97333 (Required)

Ability to Relocate:

• Corvallis, OR 97333: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Corvallis, OR 97333

Salary : $31 - $34