IT Technician 2

Overview

The candidate shall be able to operate, administer, maintain and repair personal computers (described below) that are located in the various buildings/rooms and the associated peripheral equipment (switches, projectors, touch panels, audio visual racks, cameras) and utilize Microsoft and Linux operating system software, Microsoft server software (Exchange, System Center Configuration Manager (SCCM), SharePoint), Black Board, Video Teleconference (VTC), Microsoft Office, and Microsoft Windows 10.

 

 

 

 

Responsibilities

The support technician shall: troubleshoot, and repair the systems, peripheral equipment and network; analyze and troubleshoot computer software products, computer systems, peripheral devices and network connectivity and determine if problems are related to hardware, software, connectivity or combination of both; coordinate with co-workers, system developers, vendors and functional users to effect successful problem resolution; suggesting system modifications to preclude problem recurrence use various operating systems (currently Microsoft Windows Server, Microsoft Windows 7, Microsoft Windows 10 and Linux), and diagnostic and utility software packages to correct computer configuration problems; replace faulty computer parts and components (i.e., hard-drives, Dual Inline Memory Module chips, boards, keyboards, mother

boards, video boards, and other computer hardware components) with replacements parts furnished by the Government; uninstall and/or reinstall software to resolve problems; and determine whether problems are user oriented or result from equipment, hardware, software or networking failures.

 

The technician shall be knowledgeable when installing computer up-grades to existing equipment to ensure that all components are compatible, and no conflicts or system malfunctions occur.

 

All non-functioning equipment shall be repaired or required repair part reported to and ordered by the Government or processed for warranty shipment within the 24 hour period following breakage. Ordering of equipment shall be executed and funded by Government. Items shall be repaired and placed back into a ready status within 24 hours of receiving repair part or item’s return from warranty repair.

 

Qualifications

• 2 years’ experience with a High School Diploma or equivalent; Associates or Bachelor’s Degree in Information Technology or Equivalent discipline a plus.
• Sec certification for Information Assurance Technical Level II (IAT-II)
• Microsoft MCTS – Windows 10
• Must be comfortable working within a dynamic work environment
• Should have the ability to self-organize and coordinate resources as needed to complete tasks.
• Prior experience supporting DoD and/or Federal government customers a plus.
• Must possess strong verbal and written communication abilities

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: • Insurance (medical, dental vision) • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) • 401k Plan with Employer Matching Contribution • 10 Company-Paid Holidays • Tuition Assistance • Voluntary Benefit Programs • Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.