IT Support Specialist

This Position This position is responsible for managing the computers in the agency including purchasing, installation and providing desktop support to staff.

Essential Responsibilities of the Classification: The following list represents the essential responsibilities of the position. It does not include, however, all of the duties the position may be asked to perform.

• · Responding in a timely manner to service issues and requests
• · Providing technical support across the agency.
• · Setting up accounts for new users.
• · Resolve technical issues in a timely manner using available resources within the agency.
• · Perform hardware and software installations, configurations and updates as needed.
• · Install and configure software and computer systems.
• · Troubleshoot and resolve issues with software or hardware.
• · Maintain procedures and reports that provide technical support to the entire agency.
• · Analyze records and logs to spot underlying trends and potential issues.
• · Support the implementation of new solutions or applications.
• · Establish accounts for new users and assist with password or login problems.
• · Working knowledge of relevant operating systems, software, and programming.
• · Excellent problem-solving and critical thinking skills.
• · Keen attention to detail.
• · Good organization, time management and prioritization.
• · Efficient troubleshooting abilities.
• · Effective communication skills, including speaking, writing and active listening.
• · Great customer service and interpersonal skills.

General Responsibilities: Manages the agency’s computers including purchasing, installing, and maintaining computer hardware and software. Troubleshoots user problems and provides general support to users. Specific functions include:

• · Purchase servers, desktop equipment, laptops, and software in consultation with Information Systems Director.
• · Microsoft / Novell Server administration.
• · Maintain software and hardware inventory databases.
• · Desktop support for our staff (Software including Anasazi, hardware, and networks)
• · Setup, deploy, and maintain McAfee EPO Server and clients - 120 nodes.
• · Set up staff workstations and other technology used by staff.

Assists Information Systems Director as necessary with the following:

• · Assist in Implementation of SonicWall routers and VPN appliances.
• · Support video conferencing between remote sites.
• · Policy-based user and workstation administration.
• · Support for remote access to our network using remote VPN's and Citrix
• · Deploy & Setup windows Servers, Citrix Servers, Novell OES / Linux Servers
• · Setup remote offices to allow VPN connections back to central office, including Home Office's
• Assists with system planning, technical assistance/training to MCCFL staff including formalized and ad hoc training for staff on MCCFL’s current network and computer systems.
• Performs other projects as assigned.

Job Specifications Any combination of education and experience that demonstrates the ability to perform the position’s essential responsibilities is qualifying. This might typically include:

• · Associate degree in a computer related field with three (2) years’ relevant experience in PC operation and maintenance, and network administration and maintenance; OR
• · Bachelor’s degree in computer science or related field.
• · Working knowledge and expertise with a variety of software, hardware, and applications.
• · Experience with active directory and Microsoft Suite administration is required
• · Experience with creating VLAN and WAN and experience with Wordpress (preferred)
• · Willingness to solve complicated problems and see projects through to completion.
• · Analytical skills to study problems and records and identify solutions.
• · Team-orientated attitude to help other colleagues and departments with technical problems.
• · Strong interpersonal communication and relationship-building skills.
• · Ability to manage time and effectively prioritize numerous projects at one time.
• · Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• PC Operation: 1 year (Preferred)
• Relevant technical: 3 years (Preferred)

Work Location: In person

Salary : $22 - $24