Medical Records Representative

Overview

Mid Florida Eye is searching for an energetic, patient focused, team oriented Medical Records Representative for our multi-specialty ophthalmology practice in the Mount Dora, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least one year of medical records experience.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry.  Mid Florida Eye is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-specialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Mid Florida Eye are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Medical Records Representative is responsible for performing a variety of routine tasks and special requests associated with the daily operations, including management of all incoming and outgoing records requests, scanning of paper chart documentation into the EHR, distribution and delivery of incoming faxes and mail as well as computer input. The daily tasks are often time-sensitive and therefore require consistent performance without reminders, with a focus on efficiency and accuracy. All tasks are to be completed as a team player within the department and company.

Responsibilities

• Process incoming and outgoing medical records requests according to practice policy.
• Retrieve/prepare requested documents by printing, photocopying, contacting outside sources, or accessing electronic databases.
• Deliver appropriate records by faxing, mailing, pickup or other methods as requested.
• Distribute incoming faxes and mail ensuring time sensitive reports such as labs and imaging are delivered to the appropriate location, provider, or team for review.
• Maintain accurate medical record delivery and receipt logs as required by compliance.
• Scan paper documentation into electronic health record (EHR) to ensure complete patient records.
• Prepare chart documentation for upcoming appointments.
• Maintain and protect sensitive and private information by keeping patient records confidential in accordance with HIPAA, local, state, and federal laws.
• Respond to patient, provider or other vendor inquiries and phone calls in a professional manner.
• Assist in other front desk areas as business needs require.
• Other duties as assigned.

Qualifications

• Minimum of a high school diploma.
• Must have the ability to provide excellent customer service, communication, telephone, and grammar skills.
• Must have the ability to establish confidence and trust with patients.
• Must have the ability to remain calm and professional under pressure or stress.
• Must be detail oriented and have excellent time management and organizational skills.
• Prefer one or more years’ experience working in a medical position or clerical position.
• Basic computer skills such as typing, email management, and knowledge of Microsoft Office required.
• Ability to perform as part of a team and work well independently.

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

 ESP #1