WIC Clerk Specialist

General Responsibilities:

• Support the implementation, and coordination of the clerical and technical duties of the WIC clinic.
• Ensure quality program service delivery using a client centered approach.
• Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.

Specific Duties:

• Provide basic clerical support for all programs in the building; greet clients, notify staff, route calls to appropriate staff, etc.
• Answer the telephone, set up WIC appointments and collect precertification information.
• Perform clerical responsibilities of client certification including MI-WIC data input, benefit issuance and complete intake eligibility information.
• Greet customers, secure necessary information, and ensure that they are processed in a timely manner.
• Maintain lobby area as needed.
• Provide blood level checks for lead and iron, height, and weight screening, and input accurate client data in the MI-WIC system.
• Perform weekly lab controls per state regulations.
• Open and close WIC lab daily.
• Track lab inventory and ensure lab is fully stocked.
• Run MIHP report weekly for the county Health Department.
• Process ISD referrals as received from MDHHS.
• Conduct offsite clinics as needed.
• Be supportive to breastfeeding mothers and refer as needed for problem solving/support.
• Make necessary referrals based on client needs.
• Document nutrition education completed by education boards and wichealth.org for secondary education.
• Verify Medicaid eligibility by using the MI Health Plan benefits website as needed.
• Run individual reports for immunization status by use of the Michigan Care Improvement Registry (MCIR).
• Database entry using empowOR.
• Assist in lab daily procedures.
• Maintain customer MI-WIC data as required by the agency, local, state, and federal regulations.
• Document client information and run reports as required in the MI-WIC system.
• Accurately completes required program documentation and record keeping in a neat and timely manner.
• Work collaboratively with the WIC team to ensure all areas of service are in compliance and continually improving.
• Recruit families and promote agency programs within the community.
• Update on a regular basis specific position how-to’s and timeline.
• Responsible for being a positive, innovative, and supportive team player and promoting a healthy work environment.
• Addresses complaints and resolves problems as they arise.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Attends community events and meetings to support the agency programs, including evening and weekend events/meetings.
• All other duties as assigned.

Education and Experience Qualifications:

• Must possess a minimum of a high school diploma or equivalent and have two years of experience pertinent to responsibilities and duties listed.
• Associate degree preferred.
• Must be familiar with various data collection systems and techniques.
• Demonstrated ability to work cooperatively and collaboratively.

Additional Requirements:

• Possess a solid knowledge base with respect to WIC services and seek to expand knowledge at every opportunity.
• Complete additional certifications as required.
• Maintain confidentiality and code of ethics at all times.
• Must have Proficient Computer Skills (Word, Excel, Outlook, Internet)
• Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
• Successfully complete required background checks at time of hire and when requested.
• Shall provide a written report by a physician stating their physical capability and freedom from communicable tuberculosis.
• Must have good communication and organizational skills and be able to work effectively with people.
• Must be self-directed and able to multi-task in a fast-paced environment.
• Must possess the ability to prioritize and complete tasks to deliver desired outcomes within allocated time frames.
• Must be willing to accept new challenges.
• The ability to navigate and effectively resolve conflict.
• Must comply with Agency tobacco free and drug free policies.
• Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency.