What are the responsibilities and job description for the Warranty & Clerical Assistant position at Middletown Honda?
Warranty & Clerical Assistant
Middletown Honda is looking to add to our growing Automotive Service Team!
Responsibilities:
- Processing all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.
- Reconciling all warranty receivables and working with the accounting department to obtain payments.
- Maintaining all service and customer records as required by the warrantor.
- Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
- Answers customer calls and handles questions about service performed or products purchased, or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Qualifications:
- Warranty administrators should be familiar with dealership automotive warranty process. (Willing to train)
- Excellent written and organizational skills.
- Excellent interpersonal and oral communication skills
- Self-directed and independent, but works as a team player
- Dependable, motivated, and goal oriented
- Exceptional customer service skills
- Strong work ethic, high energy level, and a positive attitude
What We Offer
- Medical and Dental/Vision Insurance
- 401K Plan
- Paid time off and vacation
- Continued training through the manufacturer
Middletown Honda is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
Salary : $19
