Medical Assistant/Medical Receptionist

Job Position: Medical Assistant/Medical Receptionist

Schedule: Full-time, Mon-Fri between 7:30 am-6:00 pm

Starting Pay: $18.00 depending on experience

Benefits: Medical, Dental, Vision, Paid Time Off, Paid Holidays, 403(b), 403(b) matching, $100,000 company-paid life insurance, and other voluntary benefits.

General Description:

Assists medical providers in providing quality care by collecting accurate information and all necessary vitals. Serves as a point of contact between the provider and patient through follow-up phone calls and prescription refills. Assures that patient care areas are cleaned and stocked for patient care. Conducts weekly inventories of assigned treatment/exam rooms. Assists in serving unscheduled patients and non-provider visits. Performs and documents laboratory tests and applicable quality control. Coordinates patient referrals and maintains a referral log. Administers and documents immunizations. Serves as the initial point of contact for patients and other visitors. Responsible for completing the registration process, obtaining signatures on release and consent forms, verifying and updating patient demographic and insurance information, and collecting fees. Other duties as assigned to meet the needs of the organization

Responsibilities:

• Promotes positive customer relations in dealing with patients, visitors, and other employees
• Demonstrates caring qualities and customer service skills consistent with MTCHC values when engaging with patients, visitors, or other employees
• Ability to resolve conflict with others quickly
• Uses two patient identifiers during any patient interaction
• Correctly enters and updates patient information on demographic screens
• Understands and correctly uses consent for treatment documents
• Properly assigns sliding fee schedules to patients
• Collects payments in accordance with MTCHC policies/ able to explain sliding fees and flat charges
• Completes, scans, and labels HIPAA paperwork and other registration documents
• Identifies eligibility for special programs (VFC, UCCP, Head Start, etc.)
• Enters payment information correctly
• Schedules appointments by visit types
• Places appropriate alert notes in eCW
• Reminds patients of POI, co-pay, POR, medication lists, and shot records
• Makes reminder calls for pre-scheduled appointments regularly and documents the outcome of calls accurately
• Ensures telephone encounters are used correctly and messages are free from spelling errors
• Verifies and updates telephone encounter fields, and assigns messages to the correct recipient in a timely manner
• Maintains confidentiality and HIPPA policies
• Performs & documents laboratory quality control to include actions taken for out-of-range or unexpected values
• Complies with VFC eligibility guidelines
• Adheres to Universal Precautions and Biohazard waste guidelines
• Assures rooms are stocked with medical supplies for each visit. Turns in weekly inventory to the center manager
• Understands & Adheres to Standing Orders
• Uses USIIS in efforts to improve Immunization rates
• Understands and follows ACIP Immunization guidelines
• Uses two patient identifiers during any patient interaction
• Accurately completes MA visit Encounters with all pertinent billing information entered correctly
• Documentation of patient visits meets MTCHC charting protocols (CC, Social, family history, medical history, surgical history, hospitalizations, etc.)
• Review current medications during each office visit
• Tracks referrals/Diagnostic imaging to ensure timely return of results/notes
• Tracks lab results to ensure return in a timely manner
• Sends out labs accurately by attaching ICD-9/ ICD-10 codes and pertinent billing information. Processes specimens correctly
• Correctly scans and attaches documents into ECW, attaching orders appropriately
• Obtains and documents vitals accurately and completely
• Responds to Telephone Encounters in a timely manner. Documentation is clear and complete
• Assists in the training of students and new employees
• Other Duties as assigned

Minimum Qualifications:

• Completion of medical assistant program OR may substitute education for 1-year minimum experience in a similar setting OR may substitute if CNA certification is up to date OR phlebotomist certification is up to date.
• Previous experience providing care to medically underserved patients preferred.
• Required license- None

Other Skills:

Ability to effectively communicate verbally and written in English and Spanish. Demonstrates ability to relate well with others in a team-based environment, works quickly and accurately under pressure, and has the ability to learn computer skills. Proficient in MS Outlook, Word, and Excel.