What are the responsibilities and job description for the Ivanti Administrator position at Midwest Consulting Group, Inc.?
Job Description
Title: Service Now Administrator (client uses Ivanti)
Start date: Urgent need
Duration: 6 Month Contract with potential to extend
Will work onsite in Dallas, TX 75254
Job Description:
- Must be very strong with building workflows, teach the internal users how to use the workflows
- Understand how to build a service catalogue
- Moving from on prem and migrating to the latest version of the ticketing system Ivanti
- Must be able to redo, create and build workflows….it is the most important part of the job
- Redoing workflows based on server requests like tasks, creating approvals, incidents, alerts…build these inside workflows
- Must be able to create/build workflows relation to service requests and change management
- How workflows work and best practices
- Any experience with asset management within Service Now or Ivanti is preferred
- They use the asset management piece as a one source go to within the system so it would be very helpful to be familiar with Asset Management with the ticketing system
- Experience with ITIL
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