What are the responsibilities and job description for the Sales Support Specialist position at Midwest Fire Equipment & Repair Company?
The Sales Support Specialist, assists the sales team by performing administrative and clerical tasks throughout the sales process. Their main duties include collaborating with the sales team to respond to customer requests for information in a timely manner. Additional responsibilities may include:
- Compiling daily lists of leads and delegating them to sales team associates
- Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
- Assisting with trade show logistics
- Providing assistance to management team members and executives as needed
- Performing data entry duties in regards to metrics, sales figures and other key data
- Creating and processing sales in a timely manner.
The Sales Support Specialist provides assistance to the sales team to ensure customers are satisfied with the sales department’s performance. They’ll complete clerical and administrative duties for the sales team, such as assisting to complete sales quotations, bid documents & truck specifications and answering customers’ questions. The Sales Support Specialist is responsible for assisting the sales team as they work with their sales opportunity pipeline, nurturing sales leads and following-up with customers to ensure their needs are being satisfied.
They’ll create & help track performance indicators for the sales team to follow, monitor their performances and create reports for the Sales Manager and CEO to review.
The Sales Support Specialist needs to have excellent interpersonal skills in order to work efficiently within a team while having the ability to complete tasks and make decisions independently. Other essential skills a Sales Support Specialist should have include:
- Computer literacy: In addition to data entry and typing, the Sales Support Specialist needs to have knowledge of data input, basic spreadsheet and word processing creation software. Salesforce CRM experience a plus.
- Time management and organization: Must be able to use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly.
- Customer service: Should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.
- Problem-solving: Be able to use critical and creative thinking to identify and resolve issues with products and orders.
The Sales Support Specialist must have a high school diploma, an associate or bachelor’s degree in areas including business, economics and marketing is preferred.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
Schedule:
- Monday to Friday
Work Location: One location