IT Training Administrator - AZ/IL

Summary

The IT Training Administrator reports directly to the Assistant Director, Clinic Applications and is responsible for communicating ITS training policies and procedures across Midwestern University. The IT Training Administrator is responsible for conducting role analysis by mapping staff and providers to their required training, coordinating all classroom and equipment aspects of Epic-led virtual trainings, and managing super user led onboarding and engagement throughout the project. Additional duties include planning and coordinating the day-in-the-life (DIL) activities, led by a team of super users.  This position may be located on the Downers Grove, IL or Glendale, AZ campus.                                                                                                 

Essential Responsibilities       

Responsibilities for this role are split between the following three categories:

• Classroom Administration/Planning
  • Set training requirements for end-user system access.
  • Communicate with project leadership about training milestones, policies, and decisions.
  • Engage with Human Resources department, operational managers, and ITS to develop and coordinate initial Epic training.
  • Communicate with staff throughout the project to ensure that they are staying engaged and are prepared to support end-user training and readiness.
  • Develop processes for staff, providers, and managers to escalate questions and concerns about Epic class assignments and registration. Work closely with Epic to address changes when necessary.
  • Provide Epic with the appropriate data to import trainee information into the Epic Training Platform.
  • Communicate directly with Epic regarding training registration and completion data. Share training and registration data with operational and project leadership. Define the proper escalation paths, to ensure data is routed to the appropriate party.
  • Ensure all staff have the appropriate Epic training tracks assigned and are registered for Epic classes.
  • Secure training rooms, workstations, printers, projectors, screens, barcode scanners, and other equipment needed for virtual Epic-led training and any operationally lead DILs that require a computer lab.
• End-user engagement and change management
  • Create and execute an overall vision for an end-user engagement program, including DIL activities for every role.
  • Outline and form additional educational and communication plans.
  • Generate strong super user lead engagement before, during, and after go-live.
• Long-term training coordination and leadership
  • Plan and execute a successful employee onboarding program.
  • Work with Epic prior to go-live to create a process for Epic to receive ongoing personnel data to assign the appropriate training to new users and existing users transferring to new roles and departments.
  • Ensure new staff and transfers have appropriate Epic training tracks assigned after go-live.
  • Work with super users, IT analysts, and others to ensure that productivity and proficiency metrics based on system usage are reviewed.
  • Work with analysts and super user leads to ensure key changes are communicated to end users prior to upgrades.

Certification Requirements:

No certification is required; however, incumbent must attend the Epic Fundamentals Application and Overview of Implementation in-person classes in Verona, WI.

Supervisory Responsibilities              

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical skills-strives to continuously build knowledge, skills, accuracy, and thoroughness.
• Teamwork- contributes to building a positive team spirit.
• Must possess excellent oral/written communication skills and the ability to prioritize and complete tasks.
• The individual must be able to generate creative solutions and develop innovative approaches
• Must possess excellent project management and organizational skills.

Other Qualifications

• Adaptability/flexibility – Demonstrated ability to be flexible with respect to changing end-user business needs.
• Critical thinking – Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Dependability – Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Initiative – Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Listening – Active listening skills, listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.
• Problem Solving – Ability to proactively seek out solutions by logically examining, and interpreting information from various sources to determine a problem’s cause and develop a course of action to resolve the problem and prevent future occurrences.

Education and/or Experience      

Bachelor’s Degree required, preferably in an Education or Healthcare related field. 3-5 years' experience related to training or project implementation is required, preferably in a healthcare setting. The ideal candidate will have a good understanding of how to coordinate trainings, work well with others and track classroom experiences. The candidate must be able to build good rapport with staff and have excellent communication and organizational skills. Experience with training logistics preferred. This position requires the ability to work independently and function as an integral part of the team.

Computer Skills                                               

Computer proficiency in MS Office (Word, Excel, Outlook) required. Must have the ability and willingness to learn new software and systems as necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms, stoop, kneel, crouch or crawl and push or pull equipment. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, talk, and hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include basic close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with occasional work near moving mechanical parts and occasional risk working near radiation.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.