QC Senior Laboratory Technician

Description

REPORTS TO: Primary: Quality Manager LOCATION: Merrillville, IN COMPANY OVERVIEW Mielle Organics is a natural haircare and beauty brand focused on providing innovative, natural products for the textured hair category and historically underserved customers. Founded in 2014 by Monique and Melvin Rodriguez, who continue to lead the company, Mielle’s mission is to educate, empower, and excite its customers and the broader community. The company’s community initiatives include programs like More Than a Strand, which seeks to strengthen the bond between mothers, daughters and young girls across the United States, Caribbean, and Africa. POSITION FUNCTION: The Quality Control Sr Technician assists the QC Chemist/Supervisor in daily quality activities including data reporting/compiling, finished good inspections, laboratory testing and daily activities as given by the Quality Management. POSITION OVERVIEW Reports To: Quality Manager Shift(s) Responsible For: 1 st Shift Hours: 8 hours. Some overtime may be required Weekend Work: As needed On Call: As needed Travel Requirement: Minimal Responsibilities: • Ability to perform all primary and secondary responsibilities of QC Lab Inspector. • Ability to coach QC Inspectors, warehouse workforce in GMP guidelines. • Act as the primary back-up to the QC Chemist • Perform and document QC testing of finished goods and packaging materials. • Routine, scheduled calibration of laboratory instruments & equipment. • Laboratory testing of customer complaints and returned goods samples. • Assist in maintaining QC laboratory in audit-ready state and cGMP compliant. • Inspection and performing on-line QC checks of all finished good filling compliance (Net weight compliance, torques, etc.) • Document/report test results as required. Report any non-conforming results to QA Manager and Operations. • Give directions and product dispositions to Operations Team(s) when non-conforming goods are identified. Assist product HOLD labeling of goods. • Routine inspections of Finished Goods (FGs) and components to ensure product conformance to standards: o Appearance, Color, Odor, Lot Codes, Defect Levels, incoming/new labels approval, etc. • Daily management of Finished Goods product retain program. • Member of Corrective Action and Preventative Action (CAPA) Team o Perform non-conformance investigations. o Re-inspections, retesting, identifying FG warehouse locations and quantities (internal and external) o Perform lot code searches and product recovery o Report all findings to Quality and Operations Management • Assist in maintaining the Quality Hold Program • Assist in maintaining the Document Control Program • Assist in conducting Quality Audits (Internal/External) and reports results to QA Manager • Communicates quality concerns to Operations Team and assists in determining root cause analysis • Complies, interprets data, and reports results to QC Manager • Assist in regulatory activities (domestic and international) to assist the Innovation team, as needed • Performs additional quality-related duties as deemed necessary by the Quality Management

Qualifications

Organizational Relationships: • Works with Customer Service and Operations teams to resolve and assist in customer/consumer complaints and internal concerns. • Communicates quality concerns and improvements with the Operations Team. Oversees product reworking activities. • Supports the Innovation Team with new product development testing. Qualifications: • Associate degree in chemistry or physical sciences (BA or BS preferred) • Experience in QC Laboratory Release Testing and Finished Goods inspections • Good Mathematical Abilities • Good Documentation Practices (GDPs) • Good Laboratory Practices (GLPs) • Effective Communication Skills: written, verbal, behavioral • current Good Manufacturing Practices (cGMPs) Knowledge • Good Decision Making and Trouble shooting skills • Attention to detail champion • Critical Thinking Skills • Bilingual English/Spanish (Preferred) • Knowledge with Microsoft Office, particularly Word & Excel • Document Control Experience (Preferred) • Certified Forklift Operator (Preferred) • Google Workbook (Preferred) Physical Demands Requires sitting, walking, bending, reaching, and standing to a varying degree. Can require the pushing and/or pulling of materials even though the weight of those materials is negligible. Safety Awareness • Personal Protection Equipment (PPE), as needed, while performing laboratory activities. • Slip resistance shoes to be worn. • Forklift safety awareness training for pedestrians. This job description describes the essential responsibilities to be performed. The functions listed are not intended to be ALL responsibilities of the job and are subject to change based on the business needs of the company and at the discretion of the Department Head, Senior Leadership and/or Owners.