Intake Specialist

Are you a master of organization and detail, capable of navigating the demands of a fast-paced military defense law firm with precision and dedication?

Is your adaptability matched by your commitment, ready to support a team that defends those who protect our nation, no matter the challenge?

Do you find satisfaction in managing frequent communications with clients, commanders, and legal offices, ensuring clear and professional communication?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Who we are:

MilitaryLaw.com isn't just any law firm. It's a powerhouse of military defense advocacy, offering unparalleled representation to service members across all U.S. military branches around the globe. With a staggering five-times rate of "not guilty" verdicts compared to the Department of Defense average, our firm stands out as a beacon of aggressive advocacy and unrelenting pursuit of justice.

Led by military trial attorney Jeremy Snyder (Lt Col, U.S. Air Force Reserve) and former special investigator Sheena Snyder, our formidable team is known for its persistent engagement and responsiveness. No matter where our clients are stationed or deployed, we're there for them—virtually or in person.

About the role:

The Intake Specialist at MilitaryLaw.com is more than a support role; it’s the backbone of our operations and a launchpad of growth and opportunity. This full-time position requires expert attention to detail, excitement to embrace new technology, ability to communicate easily, and most importantly, a drive to learn and grow. You will play a pivotal role in the seamless execution of our firm’s mission, supporting our legal team in their relentless pursuit of positive outcomes for U.S. service members.

What you’ll do:

• Technology and Equipment Management: Ensure you are fully equipped with the necessary technology from day one to operate in a fully remote law firm, demonstrating a proactive approach to your role.
• Professional & Private Home Office: Ensure a distraction-free, camera-ready professional appearance and positive attitude from your home office. Join a high-performing team and show our clients the highest level of care.
• Communication Mastery: Handle sensitive information with utmost confidentiality, maintaining clear and responsible communication channels within and outside the firm.
• Calendar Coordination: Coordinate appointments across time zones and manage calendars to optimize use of time.
• Qualify Leads: Assess and qualify incoming leads to ensure they meet our criteria.
• Answer All Phone Calls: Answer all calls and record accurate notes.
• Invoicing: Manage and execute invoicing tasks accurately and efficiently.
• Onboarding Clients: Assist with onboarding newly hired clients.
• Administrative Tasks: Handle various administrative duties as they arise, ensuring smooth office operations.

What we’re looking for:

• Educational Background: High school diploma or higher required.
• Military Experience: Must have completed an initial term of enlistment in the military, from any branch, without significant breaks in employment. No specific prior career field is required, but experience in any of the following categories is desirable: paralegal, personnel/human resources, or law enforcement. Candidates with this experience will have an advantage in understanding and supporting our military clients and will be able to learn military legal terms from other branches quickly.
• Proofreading and Writing Skills: Demonstrates strong drafting and proofreading abilities with attention to detail in grammar and punctuation. Maintains high standards of written communication, ensuring emails and documents are error-free and professionally presented. Produces clear, concise, and accurate written products that reflect the quality of our firm.
• Communication Skills: Shows exemplary communication skills, both written and verbal; capable of fostering strong relationships within and outside the firm.
• Exceptional Interpersonal Skills: Ability to communicate easily and clearly, with an engaging, empathetic, and winsome personality for phone interactions.
• Effective Call Handling: Proficiency in managing incoming calls and directing them to the appropriate personnel.
• Remote Work Requirements: We are a bring-your-own device, remote law firm. You will work from home, but you must come equipped with a modern computer and smartphone (both less than 4 years old) with working webcam, working headphones with microphone, and high-speed internet connection.
• Mindset and Attitude: Strong sense of introspection, responsibility, and accountability. Demonstrates humility, open-mindedness, and a continuous improvement mindset. Recognizes personal growth areas and is open to constructive feedback, showing a genuine willingness to learn and grow.
• Time Management: Demonstrates excellent time management skills, providing a full day's work and prioritizing the firm's needs. Disciplined use of time-tracking software to ensure we are responsibly using client funds and maintaining profitability as a well-functioning business.
• Problem-Solving / Critical Thinking Abilities: Exhibits strong problem-solving skills; takes initiative to navigate emotional and complex situations with professionalism and tact.
• Organizational Skills: Possesses exceptional organizational skills, with an eye for detail that ensures accuracy in all administrative duties.
• References and Verification: Strong, verifiable references from previous supervisors who can speak to relatable and specific experience and work history. This helps us ensure the accuracy of your experience and achievements and allows us to understand your background better.

Why you should work here:

• Meaningful Impact: Your work directly supports the legal defense of those who defend our nation, providing a tangible impact on their lives.
• Professional Development: Engage in continuous learning and growth opportunities within an innovative and supportive legal environment.
• Competitive Compensation: Enjoy competitive full-time hourly pay and opportunities for promotion to salaried positions.
• PTO: Generous paid time off policy.
• Retirement savings: 401K plan with 6% match after 90 days of employment.

We take pride in our work, but with a humble desire to always get better. While we may share our accolades, including a multitude of not guilty verdicts and dismissed charges, it's our relentless commitment to our clients that truly defines us. If you're seeking a position that will rocket-launch your career, one that’s both challenging and fulfilling, where dedication and hard work are the keystones to greatness, MilitaryLaw.com is your destination. We're not just passionate about what we do; we believe in the cause we fight for and the lives we change for the better.