CX ASSOCIATE (SEASONAL)

JOB OVERVIEW

• Title: CX Associate (Seasonal October - January)
• Classification: Non-Exempt ($18.00/hour)

Our mission at Milk Bar is to celebrate the everyday! As a CX Associate, you will lead with this mission in mind in every external and internal facing customer interaction. Along with being able to fulfill the responsibilities and skills requirements listed below, we are looking for a team member who is a people person, believes in the value of hard work while also having fun and that success comes with a can-do attitude. Please note this is a temporary, remote position from October to January and the person must be available to work Mon - Fri 10am - 6:30pm EST.

JOB RESPONSIBILITIES

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Acknowledge and resolve customer issues calmly, efficiently, and with the Milk Bar spirit.

• Interact with customers through email and chat ensuring timely, empathic, and accurate responses to all customers.

• Ensure every customer interaction is met with the Milk Bar spirit and brand voice.

• Handle customer issues of delays, damages, mispacks, order edits, etc.

• Learn our products inside and out in order to offer advice and help customers find the product(s) that best fit their needs (or taste buds!)

• Notice even the smallest trends and customer pain points and communicate to the appropriate team (ecomm, operations, storefront) to make sure we consistently deliver a best-in-class experience.

• Work with production, distribution, and 3rd party logistics providers to ensure efficient operations.

• Support the CX Manager with any reporting needs.

• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador, both internally and externally.

Please note that your duties are subject to change at the Company’s discretion.

SKILLS & REQUIREMENTS

• 1-2 years prior experience in retail sales, food/hospitality industry, direct-to-consumer business, or a call center

• Ability to communicate clearly and professionally, both verbally and in writing

• Strict attention to detail

• An enthusiasm for working with people and comfort in speaking with people over the phone

• The ability to work independently in a busy and high-pressure environment

• Able to prioritize duties with minimal instruction

• Must be extremely organized

• A calm demeanor and the ability to handle conflict without losing your cool

• Flexible schedule with weekend availability

• Fluency a MUST with: Microsoft Word & Excel; Google Suite such as Docs, Sheets, Gmail and calendar

• Experience with eCommerce technologies, CRM systems, and payment platforms preferred

Work Authorization: At this time, Milk Bar is only considering candidates legally authorized to work in the United States. We participate with e- verify™ and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. employers can only use e-verify™ once you have accepted a job offer and completed the form I-9

EEO Statement: Milk Bar is an equal opportunity employer and shall treat all applicants for employment equally based upon job-related qualifications and without regard to race, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, citizenship or immigration status, lawful tobacco use while off-duty, or any other characteristic protected by law.

Salary : $18 - $0