What are the responsibilities and job description for the Hardware Specialist - MCL BA Lumber position at Mill Creek Lumber & Supply?
Job Details
Description
Mill Creek Lumber and Supply Company is a leading provider of lumber and building materials, serving the construction industry since 1934. We pride ourselves on delivering high-quality products and exceptional customer service and as we continue to expand, we are currently seeking a qualified and experienced Hardware Sales Specialist. The Hardware Sales Specialist will be the subject matter expert on our hardware line, providing expert guidance and superior customer service to our clients. This role involves extensive knowledge of all types of hardware, including cabinet and bath hardware, door locks, hinges, handles, knobs etc. The specialist will work closely with customers to help them select the best products for their needs, ensuring a seamless shopping experience and contributing to the store’s success.
Key Responsibilities:
- Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Provide expert advice on door hardware products, including locks, hinges, handles and knobs.
- Answer customer inquiries and resolve issues promptly and efficiently.
- Sales:
- Engage with customers to understand their specific hardware needs and recommend appropriate products.
- Upsell and cross-sell complementary items to enhance customer satisfaction and increase sales.
- Process transactions accurately and efficiently using the point-of-sale (POS) system.
- Achieve or exceed individual sales targets and contribute to the store’s revenue goals.
- Product Knowledge:
- Maintain a deep understanding of all hardware products and stay informed about new arrivals, promotions, and industry trends.
- Demonstrate products and provide detailed information to help customers make informed decisions.
- Inventory Management:
- Assist in receiving and stocking door hardware products.
- Monitor inventory levels and notify the Store Manager of any shortages or discrepancies.
- Ensure all products are correctly labeled and attractively displayed according to company standards.
- Store Maintenance:
- Keep the door hardware section clean, organized, and visually appealing.
- Assist in merchandising and setting up promotional displays.
- Follow all safety protocols and report any potential hazards to management.
Qualifications
Qualifications:
- High school diploma or equivalent; additional education in sales, marketing, or a related field is a plus.
- Proven experience in hardware sales, particularly in door hardware, or a similar retail environment.
- Strong knowledge of door hardware products, including locks, hinges, handles and knobs.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Ability to lift and move heavy items, up to 50 lbs, as required.
Work Environment:
This position operates in a retail environment, which may require standing for extended periods and frequent interaction with customers. Some lifting, bending, and stocking of shelves are required.
Benefits:
- Competitive salary with performance-based incentives
- Health, dental, and vision insurance
- Retirement savings plan
- Employee discounts on Mill Creek products
- Ongoing training and development opportunities
Mill Creek Lumber and Supply Company is an equal opportunity employer and values diversity in the workplace. We actively encourage applicants from all backgrounds to apply!
Salary : $40,000
