Doorman

Are you friendly, outgoing and energetic? Do you have the gift of hospitality, wanting to make guests feel welcomed and at home? If you possess these wonderful skills and abilities, you could be our next bellman at the Millennium Knickerbocker Hotel.

POSITION PURPOSE:

Represent the hotel at the main entrances by greeting arriving and departing guests enthusiastically. Direct traffic at the main entrances to ensure the drive is accessible at all times. Provide luggage assistance.

ESSENTIAL FUNCTIONS:

Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. Initiate requests to taxi cab upon guest request.

Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.

Grasp, lift and/or carry or otherwise move packages, luggage or boxes from cars, buses and vans, placing packages and luggage onto baggage carts or in secure area for retrieval by bell staff.

Other:

Regular attendance in conformance with the standards, which may be established by Millennium from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Millennium's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Answer the entrance telephone and provide clear, accurate information to guests and employees.

Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.

Other duties as assigned by the supervisor such as assisting as Bell Person or Bell Captain.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Ability to understand and follow written and or verbal instructions.

Ability to effectively communicate verbally in English.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage continuously throughout shift.

Ability to stand, walk and/or sit and continuously perform essential job functions.

Sufficient manual dexterity in one hand to be able to load and unload luggage.

Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift

Supplemental Pay:

• Tips

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Salary : $11 - $14