Sales Development Manager

Overview

Job Title: Sales Development Manager

Class: Full-Time

Reports to: VP, Ticket Sales and Service

The Milwaukee Bucks are looking for dedicated people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent; it all begins with YOU! #FearTheDeer

What We Offer:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• Pet Insurance
• 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program - Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Qualified Parking and Phone Allowance

Summary:

The Sales Development Manager Role will report directly to the Senior Director of Ticket Sales and will be responsible for improving and exceeding revenue goals by recruiting, hiring, and training a group of entry-level sales associates at any given time. Core to this role is the ability to train, coach and assist with the sales process which includes prospecting, building relationships and closing business all in coordination with the general process and focus of the entire ticket sales and service team for the Bucks. The Sales Development Manager works closely with internal and external partners to enable the sales team to deliver the highest level of customer service, ensuring the appropriate tools, processes and training are in place. The Sales Development Manager will assure objectives and priorities are enabled within the sales organization and are fully supported.

Responsibilities

• Recruit, Hire, Train and coach Sales Associates and contribute to their continued professional development.
• Increase Ticket Sales Revenue with a primary focus on Season tickets and Group ticket sales.
• Manage the sales process of every Sales Associate from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales and the fulfillment of all terms of every sale.
• Responsible for strategic call campaigns, scripting, events and ticket packages that will result in the generation of revenue.
• Meet or exceed annual sales associate team goals.
• Work a majority of the Milwaukee Bucks home games and sales events to supervise staff, drive business and generate new leads.
• Work closely with all internal departments for cross-promotional initiatives.
• Maintain solid understanding of all product, to sell when applicable.
• Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a great teammate.
• Proactively seeks opportunities for sales process improvement. Works closely with sales management to inspect the sales process quality and prioritize opportunities for improvement.
• Will also assist sales management in understanding process bottlenecks and inconsistencies and facilitates an organization of continuous improvement.

Qualifications

• Previous management of a team in a sales environment.
• Ability to train new sales associates.
• High proficiency in both written and verbal communications (public speaking and presentation).
• Excellent relationship building and interpersonal skills.
• Assertive, persistent, process and results oriented.
• Strong time management organization and analytical skills.
• Strong work ethic and high personal accountability.
• Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs.
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
• Bachelor’s Degree required
• Minimum 3 years sales experience in a sports or related field.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.