Intake Support Specialist

Description

GENERAL FUNCTIONS

This is a technical position that involves the direct care of adults with severe and persistent mental illness. The primary role of this position is to assist the 3^rd shift clinical staff with admissions that come in overnight. This position helps provide a homelike environment, which enables residents to learn and develop daily living skills as well as socialization and leisure skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Managing the 3^rd shift admission process with assigned clinical staff.
• Fielding and supporting the Police and Hospital ER’s during this new 3rd shift process of referral and intake.
• Providing non-admission support/resources to the community during the 3rd shift timeframe.
• Supporting the completion of the entre intake process for a new 3rd shift admitting
• Community liaison to all emergency rooms and services in Milwaukee County
• Assists consumers in learning independent living skills, which are defined in the resident’s Individual Service Plan. (i.e. laundry, housekeeping, cooking, time and money management.). As well as encouraging management of symptoms through support services and education.
• Participates in ensuring that nutritious community meals are planned, prepared and served within the home, involving training residents in food preparation serving and storage.
• Monitors consumer medication adherence as directed by their physician.
• Reports to Residential Coordinator, TLS RN, or physician any changes in client behavior and functioning.
• Ensures that residents maintain acceptable standards of personal hygiene.
• Ensures that resident’s leave for their day program, job or school appropriately groomed. Facilitate transportation as necessary.
• Ensures that the house is clean at all times and complies with DHS 83 CBRF regulations.
• Ensures that all physical repairs are reported to the Property Management Department.
• Performs room, water, temperature or any other daily weekly monitoring that is assigned by the Program Coordinator including labeling and putting away the weekly grocery order.
• Practices emergency evacuation procedures and performs fire alarm system checks with residents and documents these drills.
• Documents residents’ daily behavior and routine in the resident daily log consistent with their Individualized Service Plan goals.
• Attends and participates in staff meetings, in-service training seminars and conferences as required.
• Attends required annual CBRF trainings and is able to successfully pass competency testing.
• Reports for work on time and adheres to TLS Attendance Policy.
• Understands and adheres to established policies and procedures and DHS 83 rules.
• Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.
• Other job-related duties as may be necessary to carry out the responsibilities of the position.

Qualifications

EXPERIENCE AND SKILLS

High School Diploma/GED is required. Minimum of 3 years’ experience working with adults with severe and persistent mental illness. Must be able to function with minimum supervision. Professional workplace appearance and conduct; friendliness and courtesy to consumers, coworkers and vendors. Effectively communicates and develops good working relationships with co-workers. Reliability in reporting to work regularly and on time. Must possess good communication, listening, writing and organizational skills. Must complete CBRF training program as outlined by DHS 83 within two weeks of hire. Must be able to use appliances such as stove, microwave, washer/dryer, etc. Must be able to read the label on medicine bottles and understand the directions on the labels. Must be able to clean up bloody/body fluid spills in accordance with OSHA and agency policies. Must be able to evacuate residents in two minutes or less and assist residents in evacuation as dictated by DHS 83. Experience with adults undergoing a psychiatric crisis. Knowledge of community resources available to consumers in the Milwaukee County area. Ability to communicate clearly and concisely in English and Spanish, both orally and in writing is desired.

Ability to communicate effectively over the telephone, by computer and in person. Ability to use a personal computer. Ability to perform well in a fast paced work environment. On occasion must be able to push/pull/lift/move objects weighting at least 50 pounds. Must have the ability to climb at least two flights of stairs. Work is performed largely at the Crisis Resource Center, an office environment or other various settings. Employee is expected to contribute to a 24 hour/7day per week crisis response staffing capability.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.