Patient Liaison with Medical Billing

Job Title: Patient Liaison with Medical Billing

FLSA Status: Exempt

Job Type: Full Time

Location: San Antonio, TX

“A Children’s Counseling Practice – Helping children thrive…at home, school, and play”

About Mind Works and How You’ll Make a Difference:

What makes child-centered healthcare unique at Mind Works is the collaborative sharing of information among our Mind Works team members related to children’s care and the establishment of a comprehensive treatment plan to address biological, psychological, and social needs of a child. Integrated behavioral health care, a part of “whole-person care”, is a rapidly emerging shift in the practice of high-quality healthcare. It is a core function of Mind Works. Our healthcare providers include a diverse group of members such as pediatricians, psychologists, licensed professional counselors, licensed clinical social workers, and psychometrists.

Mind Works specializes in children between the ages of 3 to 17 years and their caregivers. This is accomplished through an integrated healthcare approach to treatment that includes psychological, educational, developmental assessments; evidenced based psychotherapy; and medication assisted treatment.

Essential Duties & Responsibilities:

• Maintain an open line of communication with care providers, patients, and their family members to efficiently address billing concerns
• First point of contact with existing and new patients
• Patient appointment scheduling of new and existing patients
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Treatment authorization coordination with health plans
• HIPAA privacy and security compliance standards
• Legal, Ethics and records requests
• Chart and records management
• Provider scheduling coordination
• Telephone communications with patients, providers, and health plans
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing
• Maintain patient accounts, recording and updating personal and financial information
• Verifies, obtains, and applies patient insurance benefits to the visit
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains operations by following desktop procedures
• Contributes to team effort by accomplishing related results
• Maintain business office inventory and equipment
• Mail management
• Facility management
• Patient safety and comfort
• Professionally interact with patients and insurances companies regarding sensitive financial matters and recapture unpaid balances
• Resolves patient billing inquiries; initiates adjustment requests as necessary
• Follow up on zero payment explanations of benefits and exercises all options to obtain claim payments
• Provides support for inquiries on account
• Adhere to Federal HIPAA Regulations and willing to sign a Confidentiality Agreement
• Performs other front desk duties as assigned

Qualifications Required:

• Medical reception/billing and collections experience in a medical facility setting
• Knowledge of governmental insurance plans (Tricare) and commercial insurances (PPO, HMO, EPO, HRA, etc)
• Strong working knowledge of Electronic Medical Records
• Medical office experience: 2 years (Preferred)
• Experience with TherapyNotes (Preferred)
• Strong working knowledge of Eligibility & Benefits inquiries with Availity (Preferred)
• Working knowledge of New Patient Paperwork
• Experience with HIPAA privacy and security
• Strong working knowledge of Microsoft Office Suite
• Strong working knowledge of Adobe PDF

Benefits of Mind Works:

• Hours of operation: Monday - Friday, 8am-5pm
• Unbeatable work-life balance with no weekend office hours
• PTO
• IRA
• Medical, Dental and Vision
• Optional individual short- and long-term disability
• Paid Training

“A Children’s Counseling Practice – Helping children thrive…at home, school, and play”

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• ICD-10: 2 years (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person

Salary : $15 - $19