What are the responsibilities and job description for the Patient Care Advocate position at Mindful Care?
The Company:
Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crises to long-standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives.
We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning.
The Opportunity:
The Patient Care Advocate will provide exceptional patient service by presenting enhanced communication, and strong knowledge of the services provided by Mindful Care. The Patient Care Advocate will partner with other clinical staff to ensure that a holistic approach is provided to all patients.
Responsibilities:
- Manage patient's concerns and expectations with Mindful Care processes to ensure compliance and patient satisfaction
- Maintain and sustain all communications (e-mails, faxes, and mail) with patients, pharmacies, referral sources, hospitals, and therapists to ensure patient needs are being met and retention is optimal
- Assist clients with obtaining medical records, letters/forms, prescription refills, and GeneSight testing
- Obtain prior authorizations from insurance companies for medications and/or services
- Connect patients with the appropriate departments as it relates to their questions or concerns; anticipate the need for Emergency Activation
- Provide referral information (if applicable) to patients upon discharge from Mindful Care
- Function as the liaison between Mindful Care Patient Experience Representatives, Patient Operations, and psychiatric providers
- Perform administrative and all other duties as assigned by management
Candidate Profile :
- 3 years' experience in administrative functions and/or case management
- Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams)
- Associate degree required; Bachelor's degree preferred (experience may be substituted for Bachelor’s
- Excellent verbal and written communication skills
- Must have reliable transportation and home internet access
Position Type & Schedule:
- Type: Regular Full-time
- Hours: Sunday - Thursday: 9:00 AM-5:00 PM ET
- Location Type: Hybrid schedule: Monday-Thursday 9am-5pm EST, Friday 12pm-9pm EST. (4 days remote, 1 day in office, located in West Hempstead, NY)
Compensation:
The base salary range for this position is $20.00 - $24.00 per hour. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
About Us:
Mindful Care is the first-ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don’t have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.
The following resources provide free and confidential 24/7 support:
- Suicide & Crisis Lifeline Call 988
- Crisis Text Line Text HOME to 741741
- Trevor Lifeline Call 1-866-488-7386
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
Salary : $20 - $24
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