What are the responsibilities and job description for the Client Collections position at Mindful Support Services?
Job Type: Full-time
About The Company
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,500 providers throughout our 12 locations and we are continuing to grow!
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.
Responsibilities Include
What you'll need to be successful:
We provide our full-time employees with:
It is a conflict of interest to work with Mindful Support Services while utilizing the services of Mindful Therapy Group.
- This position will train at our Mountlake Terrace Headquarters but will be moving to our newest Northgate Headquarters in Fall 2024!**
About The Company
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,500 providers throughout our 12 locations and we are continuing to grow!
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.
Responsibilities Include
- Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received.
- Strategize with clients on ways to complete their overdue payments.
- Educate clients on insurance benefit details and financial responsibility.
- Navigate escalated calls with empathy and healthy boundary-setting.
- Collaborate with team members to meet department goals and daily tasks.
What you'll need to be successful:
- Experience in a customer service role with performance metrics
- Ability to communicate professionally, respectfully, and effectively
- A resilient mindset to work through difficult calls with compassion
- Motivation to receive feedback and continually grow
- A team-oriented mindset to foster collaboration and new ideas
- Experience with high call volume
- Working knowledge of Excel (preferred but not required)
- Basic understanding of health insurance (preferred but not required)
We provide our full-time employees with:
- 75% coverage of health, dental, and vision insurance
- Free virtual health plan
- Health Savings Account
- 12 PTO days accrued annually
- 4 paid holidays per year
- 401(k) with employer matching
- Life Insurance
- Professional development training and opportunities for advancement
It is a conflict of interest to work with Mindful Support Services while utilizing the services of Mindful Therapy Group.
Salary : $21
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