Case Manager

Mindoula Health is a fast-paced, growing healthcare industry organization that is seeking a case manager to serve as a Care Extender for its current field activities in West Virginia.

This role provides support to the Population Health Department and will have access to sensitive patient information and must maintain the integrity of those records at all times. The individual must be trustworthy, have a flexible schedule, have a hands-on approach to details, excellent organizational skills with strong attention to detail, and be a team player. Though this role is currently 100% virtual due to COVID-19, in-person services will resume and this role will require work within the community it serves.

Responsibilities

• Initial outreach and engagement to a cohort of members
• Continuous outreach and engagement on a regular basis (as contracted)
• Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services.
• Assess clients for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating, and performing crisis intervention the ensures the safety of clients, as necessary.
• Assess the options for care including the use of benefits and community resources to develop and update the care plan.
• Guide clients in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Encourage clients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
• Educate clients about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Schedule or facilitate scheduling appointments and follow-up services including assessments or face to face visits in the community as needed.
• Monitor, evaluate, and record clients’ progress according to measurable goals described in clients’ plans.
• Acts as a liaison and member advocate between the member/family, physician, and facilities/agencies.
• Interact continuously with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
• Requests consultation and diagnostic reports from network specialists.
• Evenings and some weekends required.

Qualifications

• Bachelor's degree or higher.
• Two years of direct experience in behavioral health.
• Strong interpersonal, customer service, and communication skills.
• Ability to multitask.
• Proficient in Microsoft Office and G-Suite.
• Must be able to work in a fast-paced environment and have a strong sense of urgency.

Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.