Category Manager

Description

The Company

MINER® is North America’s facility expert, driving safety and security at your loading dock, reliability for your commercial doors and uptime for your facilities through a suite of MINERCare maintenance programs available 24/7/365 and a team of expert consultants and technicians who can meet organizations’ needs.

Job Summary

The Category Manager is responsible for the timely recruitment of contract labor (i.e., Subcontractors), reactively (to support emergent work) and proactively (to improve capacity or cost). Subcontractor selection and negotiation will be based on expertise, experience, cost, responsiveness, location, capacity, and acceptance of Miner requirements. Drives continuous improvement via training and development of the Subcontractor network in their assigned trades; the Subcontractors’ compliance to contractual requirements; the management and delivery of related scorecards; and the management of capacity planning tools, web portal, and all related self-help tools. Acts as lead Subject Matter Expert for assigned trades, leveraging specific knowledge of parts, equipment, and labor requirements for related jobs. The right candidate will be data and process driven, acutely aware of Customers’ Service Level Agreements (SLA), collaborative in approach, and focused on continuous improvement. The candidate should be adept at identifying negative trends, developing recommendations to resolve, and then coaching the organization (collectively and individually) to higher levels of compliance and proficiency.

This position may sit in any of our West Region hubs: Phoenix, Tucson, Salt Lake City, Los Angeles or Denver.

Key Job Responsibilities

• Maintain a high level of trade-specific knowledge including but not limited to:

o Knowledge of Subcontractor landscape for assigned trade(s)

o Understanding of top break / fix issues for assigned trade(s)

o Top parts required to resolve top break / fix issues

o Service quoting process

• Provide technical guidance on assigned trade(s) to service teams.
• Work with sales and service teams to discuss hurdles and / or opportunities to increase Revenue / Gross Profit.
• Collaborate with Workforce Management to develop and maintain trade-specific curriculum and classroom training.
• Establish, develop, and maintain ongoing working relationships with Subcontractors to ensure that quality and service are maintained.
• Deliver newcomer and recurring training to the Subcontractors across a spectrum of needs, including: system, process, and performance.
• Ensure adherence to appropriate Subcontractor policies and procedures.
• Serve as liaison between Miner and Subcontractors to rectify issues, department requests for intervention in related interactions, and escalated discussions.
• Maintains Subcontractors’ profiles, assigned status, territory, trade, skill level, etc.
• Manage Subcontractor communications.
• Drive regular business reviews for the largest Subcontractors and select others (e.g., under-performing or growth opportunities).
• Drive the Preferred Subcontractor Program for assigned trades.
• Analyze and interpret Subcontractor volume data to determine capacity requirements or gaps and take action to resolve.
• Ensure Subcontractor invoices and payments reflect work performed per contracts or SLA's.
• Generate cost savings through more effective use of the Subcontractor network.
• Identify and communicate areas for continuous improvement; recommend and initiate process improvements.
• Drive analytics on related operational KPI’s.

Key Performance Measurements

• Subcontractor compliance
• Subcontractor performance
• Subcontractor costs by trade (e.g., labor rate per hour, minimums, travel, parts, freight, rentals, payment terms)
• Customer satisfaction

Requirements

• High School or GED diploma required; Bachelors’ Degree or very strong equivalent experience preferred.
• Experience in a facility maintenance trade core to Miner business preferred. 7 years, preferred.
• Experience with strategic alliance development, contract negotiation, competitive cost, price analysis required.
• Supervisory experience. 2 years, preferred.
• Experience working with Salesforce ServiceMax or like CRM application preferred.
• Strong negotiation skills with the ability to lead, motivate and influence others in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and data analysis abilities.
• Advanced knowledge of Microsoft Office, including Excel, Outlook, and Word.
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy; excellent time management skills.
• Ability to thrive in a fast paced, technology driven, service environment.
• Experience working in a geographically distributed, multi-site organization highly desirable.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Must maintain the highest standards of accuracy.
• The selected candidate will be required to pass a criminal history background check and drug screen.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with others, side-by-side, with a moderate level of activity being performed. The noise level in the work environment is light to moderate.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.