Receptionist

Description

Miner, Ltd. is an industry leading service and equipment solutions provider with branch-based operations across the country. Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Job Summary

The Front Desk Receptionist will be responsible for answering phones and being the first point of contact to visitors in our lobby. 

Working hours are Monday through Friday, 8-5pm.

Key Job Responsibilities

• Monitors and assists all incoming public traffic.
• Receives guests and other in a courteous, polite and warm manner.
• Appropriately and accurately prepares and distributes routine correspondence.
• May provide clerical and administrative support to the various departments.
• Receive and follow reception schedule and instructions from supervisor.
• Operate paging/telephone system as required.
• Answer telephone system and determine nature of call and relay information or route call as appropriate.
• Perform other duties as assigned by department manager.

Key Performance Measurements

• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.

Requirements

• Experience in a customer service environment. At least 2 years preferred.
• Must be reliable, dependable and punctual.
• Must have integrity in their work.
• Must be outgoing and able to converse comfortably with incoming traffic, peers and management.
• Able to work independently with little or no supervision.
• Must have excellent organizational skills and be detail-oriented.
• Ability to answer the telephone in a professional manner. 
• Able to take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast paced environment.
• Typing of 30-40 wpm may be required if secretarial support is needed.
• Knowledge of and demonstrated skills in general office procedures.
• Must have strong written communication skills.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Able to project a professional image.
• GED or High School degree required.
• The selected candidate will be required to pass a criminal history background check.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls, the employee is occasionally required to stand; walk; sit; reach with hand and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift or move office equipment or files up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Occasionally, the employee is required to wear approved Personal Protective Equipment (PPE) when on certain parts of the property.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work may be performed in various locations, including an office environment near a warehouse, as well as a remote home setting. When in the office, employees may work with co-workers’ side-by-side with a moderate level of activity being performed. The noise level in the work environment is light to moderate. 

Elite Material Handling & Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.