VP, Operations

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 37,000 units and almost 5 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

WHAT WILL YOU DO?

The Vice President, Operations will oversee a team to execute on the strategic operations plan with a high focus on operational leadership, financial management, and supporting our rapped expansion through acquisitions. This includes, but is not limited to:

• Develop and implement operational processes and practices to enhance efficiency through continuous improvement methods that focus on revenue generation and expense reduction.
• Assess operational effectiveness at all facilities and identify high-impact opportunities for improvement within the hub and spoke model as it relates to revenue management, customer service, marketing effectiveness, and infill opportunity identification.
• Monitor and continue developing KPIs for regional and facility level evaluation that includes lead conversion, bad debt, ancillary sales, collection management, and brand standards compliance.
• Responsible for the portfolio’s financial performance including assisting in the budget and forecasting process, reporting on plan execution, profit and loss activities and operating costs.
• Ensure cost-effective management of resources to optimize regions, identifying variances, and implementing corrective actions.
• Responsible for internal reporting and preparing the content and data of presentations for various stakeholders inclusive of forecasting trendlines, controllable cost analysis and explaining variances on expenses.
• Champion an employee centric approach through guiding training and measuring effectiveness to ensure operational KPIs are met.
• Liaise with internal leaders from Op Ex, Cap Ex, Revenue Management, and Marketing for new acquisitions and existing facility optimization and due diligence activities.

WHAT WILL YOU NEED?

• A Graduate Degree with a concentration in Operations Management, Finance, Economics, or a related field.
• Minimum of 10 years’ experience within a senior operations leadership role with progressive involvement overseeing multi-site operations teams in service environments including developing and executing short- and long-term business strategies and tactics.
• Proven performance at a VP level role overseeing multiple regional leadership positions where analyzing, driving, and reporting on KPI metrics was a critical responsibility.
• Experience in large scale multi-site hotel/lodging, retail, or vehicle rental industries is preferred.
• Strong financial acumen and experience managing budgets and financial performance. In depth knowledge and comfort developing and managing P&Ls with accountability for controllable costs, forecasting trendlines, and identifying revenue generation and expense reduction opportunities.
• Proven ability to think critically and strategically to see and address issues and opportunities before they happen.
• Excellent leadership and both in-person and written communication skills with the ability to influence upwards to senior management, laterally to functional peers, field management and international counterparts, and downstream to field sales and operational personnel.
• Advanced knowledge of Microsoft Office Tools as well as excellent oral and written communication, and presentation skills.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, 401K Matching Program, and discretionary bonus program.
• An employee centric culture with a generous awards and recognition program and employee purchase program savings through industry partnerships.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@minimallstorage.com.

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