Program Manager

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Manager to join our amazing culture. In this role, you will maintain unique customer programs and initiatives for one or more of Convergint’s Local/Regional accounts. The Program Manager serves as a customer advocate and acts as a single point of contact for effectively assisting in the execution of customers’ installation and service activities. You will provide operational oversight, supporting Convergint teams and partners to ensure customer satisfaction, financial performance, and account growth. As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Become a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization to ensure overall Customer Satisfaction in delivery of all services.
• Develop a program, sharing customer vision and expectations for internal alignment.
• Deploy standard processes and tools that drive internal efficiencies and foster uniformity of work.
• Manage, oversee, and coordinate all operational aspects of global/strategic customer engagements.
• Serve as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners and manufacturers. Help develop unique approaches and introduce advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor.
• Drive consistency in delivery of all Convergint services across multiple locations, regions and countries.
• Ensure adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Partner with Lead Account Executive and local sales teams to introduce new Convergint offerings and demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers. Engage the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.

What You’ll Need

• Excellent organizational skills related to Program/Project Management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Project and service financial competencies.
• Experience with contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual.
• An experienced leader that acts as a role model while guiding, developing and mentoring others within the organization.
• Strategic thinker with analytical problem-solving tools and techniques.
• Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.
• A valid driver’s license with a clean driving record.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience: 3 years operations, field service or project management

Preferred Experience (but not required):

• Engineering degree or related field
• Industry experience in 1 or more of the following: electronic security, fire alarm & life safety, building automation or IT industry
• Previous leadership
• Certifications & Licenses: Project Management Institute (PMI); industry-specific certifications and/or licenses

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.