Hotel Operations Supervisor

THE ROLE

Mint House is seeking a highly motivated and energetic Operations Supervisor to join our ground team. As an Operations Supervisor, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. This individual will work closely with our Market Lead & Operations Manager to provide travelers with what they expect and ensure Mint House standards and cleanliness operations are met.This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

AT MINT HOUSE YOU WILL

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
• Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively
• Assist with cleaning and servicing assigned apartments or areas according to Mint House standards
• Perform preventative and repair maintenance work to ensure that our property is well-maintained, adhering to established quality and sustainability standards, all while treating our guests in a warm and friendly manner
• Replace basic electrical fixtures, handle minor plumbing tasks, and assist with furniture assembly to keep our property in top-notch condition
• Ensure apartments are restocked with various items and support and perform housekeeping duties when needed
• Act as “manager on duty” in the absence of our Management team when appropriate.

WE ARE LOOKING FOR

• A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality

Hourly Rate: $22.00 USD

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Work Location: In person