We are looking for a distinguished Market Lead to play a key role in standing up property operations and operational structure, including the hands on implementation of all back-end and access systems, brand collateral and messaging for guest spaces in partnership with Regional Director of Operations. Our Market Leads take pride in owning all aspects of their managed units, employee engagement, and property performance metrics and contributions to revenue. The ideal person enjoys being hands-on and cultivating a service oriented culture with a highly motivated and energetic on-site team of salary and hourly employees in downtown St.Petersburg.
AT MINT HOUSE YOU WILL
Play a key role in standing up property operations and operational structure, including the hands on implementation of all back-end and access systems, brand collateral and messaging for guest spaces in partnership with Regional Director of Operations
Support the entire operation of units focused on serving transient, group, and extended stay guests
Oversee all talent acquisition efforts for all property operation roles within the St. Petersburg market
Responsible for cultivating a service oriented culture that amplifies diverse voices and fosters an inclusive work environment with a highly motivated and energetic on-site team
Take ownership of on-site operations, collaborating cross-functionally and within your onsite property teams to develop and implement best practices geared towards optimizing occupancy, net rates, social and listing marketing, and overall experience
Own all aspects of 100 units and guest spaces and hold themselves accountable through a combination of customer reviews, employee engagement, hotel performance metrics and contributions to revenue
Ensure entire team and property are ready, willing and able to maintain a consistently high level of service and meet Mint House’s brand standards
Maintains close work relationships with our Expansion/ Operations, People, Revenue, Real Estate, Guest Experience, and Finance & Accounting departments and their leaders to promote feedback, cross training and efficient operations
Hire, oversee, motivate, and train team members on all Mint House’s SOPs and programs; provide on-going communication to team in order to deliver our guests with a delightful, frictionless experience
Take lead on all on-site financial management including being the point of contact for corporate accounting and overseeing AP management to drive down
Understand and practice local and state regulations pertaining to short term rentals
WE ARE LOOKING FOR
Significant experience in running hospitality operations; previous pre-opening hotel experience is a plus
Must have 3 years of experience managing salary and hourly employees; team up to 12-15 associates
Hands on leadership to support team and cares deeply to take an active role to coach and develop them
You have successfully cultivated, managed, and owned high-level relationships on-site and with external partners
Lead by example and embodies Mint House’s core values in every interaction
Concise communication to propose clear and achievable paths forward and comfortable solving problems quickly
Strong track record of driving team performance and making effective decisions in order to beat budget while maintaining exceptional service levels; familiar with hotel P&Ls and operations
Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality
Must have an earnest & flexible attitude and be adaptable to policy and procedural changes
Process-oriented skill sets to successfully manage vendor relationships i.e housekeeping, linen/laundry, maintenance, etc.
Experience recruiting and on-boarding new employees to scale an elite team
Tech Savvy to manage all inventory of systems and products like keypads, locks, and key access boxes
Central Market Broadway Meat Market Sales Lead - Full-Time
Salary.com Estimation for Market Lead in St. Petersburg, FL
$145,337 to $190,882
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