Front Desk Associate

Miracle-Ear
Palm Springs, CA Full Time
POSTED ON 6/4/2024 CLOSED ON 6/12/2024

What are the responsibilities and job description for the Front Desk Associate position at Miracle-Ear?

We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. We are seeking someone who is upbeat, motivated, and enjoys reaching out to a current book of business to let them know about Miracle Ear’s products.

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

· Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience

· Scheduling, screening, and confirming new appointments through inbound and outbound calling

· Provide customer resolution to any concerns or questions

· Communicate all relevant customer information to the Hearing Care Professional

· Collect and record customer payments

· Maintain the customer database by updating office records

· Inform the customer about hearing care accessory options

· Handle walk-ins and after-care for existing customers

· Help run office promotions by participating in any marketing and social media initiatives

Ideal Candidate:

  • Previous experience as front desk admin in a medical office
  • Administrative background, computer savvy
  • Experience in a direct customer support role
  • Inbound/outbound calling
  • Quality phone etiquette
  • Scheduling appointments
  • Adaptable & detail-oriented

About us:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.

About the benefits:

· $19-$20/hour monthly bonus opportunity

· Work-life balance – hours are M-F, 830am-5:00pm

· Continuous training & support

· Brand recognition – we’re at the top of our industry!

· Health Insurance: Medical, dental, vision

· Paid Time Off, Paid Holidays & 401K Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Work setting:

  • In-person

Ability to Relocate:

  • Palm Springs, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $21

Country Club Front Desk Associate (CA)
Seabreeze Management Company Inc -
Cathedral, CA
Front desk
Black Angus Steakhouse LLC -
San Bernardino, CA
Front Desk
Marriott International -
Rancho Mirage, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Front Desk Associate?

Sign up to receive alerts about other jobs on the Front Desk Associate career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$36,737 - $46,737
Income Estimation: 
$41,279 - $50,698
Income Estimation: 
$41,279 - $50,698
Income Estimation: 
$46,087 - $58,633
Income Estimation: 
$37,588 - $46,038
Income Estimation: 
$59,107 - $75,492

Sign up to receive alerts about other jobs with skills like those required for the Front Desk Associate.

Click the checkbox next to the jobs that you are interested in.

  • Cash and Receipts Management Skill

    • Income Estimation: $29,421 - $36,515
    • Income Estimation: $31,921 - $39,623
  • Contract Compliance Skill

    • Income Estimation: $54,160 - $71,433
    • Income Estimation: $65,851 - $93,704
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Miracle-Ear

Miracle-Ear
Hired Organization Address Winona, MN Full Time
Job description Miracle-Ear is growing. We have a strong team that is dominating the markets in which we operate. We are...
Miracle-Ear
Hired Organization Address Issaquah, WA Full Time
Job Overview: Miracle Ear is a hearing aid company that has franchised and corporately owned retail centers all over the...
Miracle-Ear
Hired Organization Address Independence, MO Full Time
Job Description Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of F...
Miracle-Ear
Hired Organization Address East Norriton, PA Full Time
We’re looking for a driven individual who is passionate about helping others to become our next Hearing Care Professiona...

Not the job you're looking for? Here are some other Front Desk Associate jobs in the Palm Springs, CA area that may be a better fit.

Front Desk Associate

Pharos Athletic Club, Palm Springs, CA

Front Desk Associate

Massage Envy - Redlands, Redlands, CA