What are the responsibilities and job description for the Customer Service Manager position at Miracom Hive?
Lead Our Customer Service Team: Customer Service Manager Needed!
Are you a seasoned professional with a passion for leading teams and delighting customers?
We are seeking a Customer Service Manager to oversee our customer service department. You'll be responsible for ensuring exceptional service and leading a team to achieve excellence.
Responsibilities
- Manage and lead the customer service team
- Develop and implement customer service policies and procedures
- Monitor and improve customer service metrics
- Train and mentor team members, fostering professional growth
- Handle escalated customer issues and provide resolutions
- Coordinate with clients and teams across the US
- Organize team workshops and career development programs
Qualifications
- Proven experience as a Customer Service Manager or similar role
- Excellent leadership and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and CRM systems
- Bachelor's degree in Business or related field
- Ability to travel as needed
Benefits
- Opportunities for national travel and client engagement
- Professional growth and leadership development programs
- Collaborative and dynamic team environment
- Participation in workshops and executive training
Ready to lead and inspire our customer service team? Apply today!
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