Customer Service Representative

Responsibilities

Mission Linen Supply is seeking an experienced New Account Coordinator. The ideal Account Coordinator is an enthusiastic professional that is responsible for coordinating the new account install, from the end of the sales process to the first delivery. This position will be the leading edge of the World Class installation process that includes; welcome letters to customers, welcome packets that RSSR’s can deliver as well as 30 day follow-up calls to the customer.  This position will interact with the customer and other Mission Departments to coordinate the installation of Mission products and services. This position will be required to access a variety of computer databases to review, download, and manually input/update data in the system. The main objectives of the position include installing the accounts as efficiently as possible and ensuring a high customer satisfaction throughout the installation process.  The position reports directly to the Regional Director of Sales (RDS).

New Account Coordinator starting pay is $20 per hour.

We are seeking hard working, motivated, and energetic individuals to work for a great company! Mission’s culture provides employees a professional, safe and positive work environment with numerous opportunities for growth and success.

BENEFITS: If you are seeking full-time employment with full benefits including; health insurance (medical, dental, vision), a retirement savings program, paid time off (sick, holiday, vacation) and MORE apply today.

Qualifications

Qualifications

• High School Diploma or GED
• Minimum of 1 year office or project management experience
• Knowledge of Internet/Intranet and Microsoft applications including Word and Excel.
• Outstanding customer service skills
• Ability to coordinate cross functioning teams
• Knowledge of company technology tools
• Critical reasoning skills and business acumen
• Knowledge of company and vendor product offerings
• Excellent oral and written communication skills
• Well organized, with attention to detail

Specific Duties:

• Works closely with RDS, AR’s, Operations, Purchasing, IT, and CMF to ensure timely installs or new business accounts. (Rental or Direct Sale)
• Works closely with team members in researching product specifications for pricing and minimums, delivery times, ETC.
• Establishes vendor relationships to allow for seamless communications in obtaining information for GM/BM/DM, AR’s and RDS.
• Assists team members in ordering, tracking their orders and sales and ensuring timely installation of Mission products.
• Provides accurate reporting of orders, pending orders, status of orders, error ratios, ETC
• Assists Mission team member in communications with customers, vendors and staff.
• Assists in any work in association with meeting company rental/direct sales initiatives and goals.
• Other duties to include but not limited to: working with RDS in weekly reports and numbers, working with Account Rep’s (AR) daily. This position will also be working with the service team to help key and add product into existing customers, etc.  There may be some customer service responsibility as well.

Overview

Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers ‘needs while providing environmentally friendly goods and services.

Mission Linen Supply is an Equal Opportunity Employer (EEO), Affirmative Action Plan (AAP), VEVRAA Protected Veterans, Federal Contractor and Worker with Disabilities employer. Mission Linen Supply is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call HR Office at 805-730-3612.

To be considered for employment with Mission Linen Supply, you will need to apply online at missionlinen.com, select careers and apply for the position you are interested in.  We will review your qualifications and will contact you via email or phone if you are selected for an interview.

Salary : $20 - $0