Care Coordinator

Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!

Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 16,000 individuals and families. A 7-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time.

DEFINITION:

Serves as part of the care team to provide referral and order coordination in all aspects of serving the patients of Partnership Health Center (PHC). Responsible for developing personal, trusting, supportive coaching relationships with patients to understand any barriers to care and assist in coordinating with specialty services and vendors to facilitate completion of patient referrals and orders.

REPRESENTATIVE EXAMPLES OF WORK:

EXAMPLES OF DUTIES: (The following are intended to illustrate typical duties; they are not meant to be all-inclusive or restrictive.)

ESSENTIAL DUTIES:

Functions as a member of a care team to ensure appropriate and timely access to services, durable medical equipment, and other internal and external needs.

Assists care teams with patient outreach and follow up. Assists in scheduling of appointments for procedures and diagnostic tests with other medical providers and hospitals. Distributes test results to providers and assures entry into patient records.

Ensures current and standardized referral policies and workflows. Ensures complete demographic, insurance and pertinent clinical information is sent to external specialists and partners. Identifies and establishes relationships with servicing providers and personnel and maintains referral database.

Prioritizes referral and order follow up by their urgency and addresses them in a timely manner.

Reviews referral details and expectations with both ordering providers and patients. Requests new referrals to be ordered when applicable. Serves as point of contact for patients and specialists for any questions or concerns. Assists in problem solving potential issues related to language or social barriers, or refers patient to appropriate resources for assistance.

Contacts insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services.

Participates in the orientation and training of care coordinators. Develops and implements systems as required by EMR functionality and/or regulatory agencies.

OTHER DUTIES: Performs related work as required or directed.

SUPERVISION RECEIVED: Works under the direction of the PHC Director of Quality Improvement.

SUPERVISION EXERCISED: None.

WORKING RELATIONSHIP: Works extensively with the public seeking medical care. Works closely with both volunteer and regular staff including physicians, Nurse Practitioners, Physician Assistants, Registered Nurses and LPNs. Coordinates care with health care providers from other medical offices, nursing homes or hospitals as directed by PHC providers. Contacts are for the purpose of providing patient services, assisting medical providers, and collecting or providing information.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

KNOWLEDGE: Working knowledge of medical office practices, procedures and techniques; considerable knowledge of medical terminology and interviewing skills. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of the impact of social determinants of health. Basic knowledge of the principles and practices of clinical assessments and health care management. Basic knowledge of navigating complex health care systems.

SKILLS: Skill in the use of a personal computer and related software (Microsoft word, excel, outlook) and ability to keep skills up to date. Skill in the use of electronic health records, health-information-exchange platforms, and other software platforms as applicable.

ABILITIES: Ability to work effectively as part of a care delivery team. Ability to remain calm and tactful in stressful situations. Ability to gather information through interview. Ability to respect and maintain confidentiality. Ability to communicate effectively and to follow instructions in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups and to be sensitive to the needs of patients. Ability to manage difficult or emotional customer/patient situations and respond promptly to customer/patient needs. Ability to solicit customer/patient feedback to improve service and respond to requests for service and assistance while meeting commitments. Ability to be objective and open to others' views. Ability to give and receive constructive feedback. Ability to be tactful, considerate and work as a team. Ability to adapt to changes in the work environment.

MINIMUM QUALIFICATIONS:

An equivalent combination of education and experience may be considered.

EDUCATION: Requires high school graduation or GED.

EXPERIENCE: Requires two (2) years of related experience.

SPECIAL REQUIREMENTS: Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person.

PHYSICAL/ENVIRONMENTAL DEMANDS:

PHYSICAL/ ENVIRONMENTAL DEMANDS: The work is commonly performed in an office setting with a considerable amount of time using a computer. May require occasional light lifting (up to 20 lbs.). The employee may risk exposure to communicable diseases.

TO APPLY:

• Please complete all sections of the online application, even if a resume is submitted. A resume will not substitute for completing the work history section of the application.
• Please include with your completed application the following attachments: Cover Letter and Resume.
• Incomplete applications and applications without required attachments will be disqualified.
• Complete job description available upon request to the Department of Human Resources.

APPLICATIONS MAY BE FILED ONLINE AT:
https://www.governmentjobs.com/careers/missoulacounty/phc

Job Type: Full-time

Pay: $19.75 per hour

Benefits:

• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Prescription drug insurance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Work setting:

• Clinic
• In-person

Work Location: In person

Salary : $20 - $0