What are the responsibilities and job description for the Customer Experience Data Analyst position at MJHS?
MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.
At MJHS, quality care is our mission. We are committed to creating a workforce as diverse as our community. We have a great culture; we offer great benefits that include a work/life balance, competitive rates and field, hybrid, and remote schedules.
MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have stated that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.
Our Corporate team may not povide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.
- The Customer Experience Data Analyst will work across the MJHS health system to support the organization’s efforts to meet the needs and expectations of patients and health plan members through analytics, and traditional project management support aligned with the CEO’s agenda
- The Customer Experience Data Analyst is responsible for conducting data analysis to generate insights to improve growth and retention, developing, planning, and executing analytical projects, and using analysis to identify pain points in our customer journey process, and influencing the respective operational owners to act.
- The Customer Experience Data Analyst will synthesize analytical findings for use of Senior Management, and act as a storyteller to Senior Management regarding delivering information in a practical and compelling way.
- In addition, the Customer Experience Data Analyst wiil partner across agencies, and developing trust with management across all departments, to transform strategic priorities into an analytics roadmap.
- Undergraduate degree in IT, Computer Science, Health Informatics, Marketing, Business Administration, Statistics, Accounting, Finance or related equivalent preferred. Master’s degree in related discipline preferred.
- 2 years progressive work experience in consumer research, population health, data segmentation, predictive analysis and business analytics.
- Prior experience in business operations performing a broad range of data analysis and management required.
- Experience in creating and managing reports.
