Office Administrator

COMPANY OVERVIEW

Tommy’s Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections. We are a rapidly growing company with 15 locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas. When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company. Our mission is to be the number one full-service provider to water sports enthusiasts. For more information, visit our website at www.gettommys.com.

Tommy's Boats Core Values:

• Culture is everything: We are authentic and intentional in the way we work and play. Being stodgy has no place here.
• Stab from the front: We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
• Problem solvers: We value smart people who attack problems head-on and with confidence.
• Resiliency: We thrive on change and growth. We pivot when we need to and re-group quickly.
• Humility reigns: Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

POSITION OVERVIEW

The Boat Sales/Office Administrator is responsible for providing administrative support to ensure efficient operation of the office. The Office Administrator supports managers and employees through a variety of tasks related to organization and communication. This individual is responsible for all paperwork, advertising, posting, and communication within the sales department. The Office Administrator is responsible for gaining knowledge in all of Tommy’s Boats departments and relaying that knowledge to customers as they visit or call in to Tommy’s Boats.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Execute all clerical and office management functions

• Keep accurate records of daily, weekly, and monthly meetings, including follow up actions from previous meetings
• Keep boat inventory accurately updated both online and in office
• Participate in the ordering and scheduling of new boat inventory
• Responsible for registering all boats for their warranty
• Assist in hosting and facilitating events
• Responsible for registering and titling boats and trailers, providing paperwork to customer, and obtaining hull ID numbers
• Responsible for the preparation of purchase/ buyer agreements, as well as any Finance and Insurance paperwork
• Maintain an organized filing system for new and used boats
• Proficiently interface with our boat and customer inventory via “Dealership Advantage” (dealer software)
• Attain a high level of knowledge regarding Malibu, Axis, used inventory and their features
• Stay connected with what is happening in the boat/watersport industry (events, contests, pro rider news) and passionately share this info with customers to generate interest in what we are selling
• Various office duties: light cleaning, answering calls and greeting clients
• Drop bank deposits, collect and distribute mail, and code credit cards
• Assist where needed in office duties such as Exception Billing, Order Researching, and filing of paperwork
• Assist with submitting warranty claims and following up with appropriate vendors
• Answer phone calls and reach out to customers for payment follow up
• Any additional tasks are required by supervisor

QUALIFICATIONS

• High school education required; Associates degree preferred
• Proficient in Microsoft Suite, including Outlook, PowerPoint, Excel, and Word required; experience with CounterPoint and Dealership Advantage preferred
• Detail oriented with exceptional self-awareness and accountability
• Self-directed and motivated, with the ability to identify and anticipate tasks to perform in a fast-paced environment
• Sharp problem-solving skills paired with a proactive mindset
• Very strong organizational skills with the ability to prioritize and multitask while staying focused
• Excellent communications skills, both written and verbal
• Ability to interact professionally with colleagues, clients, and company personnel; ability to communicate information clearly and effectively both orally and in writing
• Ability to work outside of normal operating hours as needed
• Ability to honestly and openly communicate any mistakes or mishaps made and learn from them

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is quiet to medium loud. Work is done in an office or in a retail space.
• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time and regularly required to stand and walk. Employee regularly uses hands and fingers to touch, feel, and handle. Employee regularly stoops, kneels, bends at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 25 pounds on occasion.

COMPANY BENEFITS

Tommy’s Boats employees are our number one asset, and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• Access to medical, vision, health, and life insurance upon first of the month following date of hire
• 401k options, 100% vested in company match from day one in plan
• Paid Time Off (Vacation/Sick/Personal)/Paid Holidays
• Flexible schedule

• Paid Time Off for community service
• Competitive wages

• Discounts on gear
• Boat usage perks
• Opportunities to grow within the company
• Education/Training/Certification reimbursements
• Travel opportunities
• Employee appreciation outings
• Tool reimbursement program

• Casual and FUN work environment

NEXT STEPS

We really appreciate you taking the time to consider us in your job search. To complete your application, please spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application. Please click the following link to complete the assessment: The Predictive Index Assessment