Referral & Scheduling Coordinator - Contact Center

A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall Medical Center is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall Medical Center includes Marshall Hospital, a fully accredited acute care facility with 125 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics and a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership has a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of over 125 Auxiliary members that volunteer their time, along with more than 150 community volunteers. Department: MMF Contact Center Shift: Primarily Days (United States of America) Type: Regular Job Description POSITION SUMMARY The Referral & Scheduling Coordinator is an integral member of the healthcare team and is responsible for appointment scheduling and referral functions throughout Marshall Medical Center’s (MMC) outpatient clinics. Works with internal and external physician office staff, patients, providers and clinical staff to facilitate a fast and efficient referral process. Provides seamless appointment scheduling to new and existing patients, successfully coordinating patient needs and department resources. Consistently facilitates effective communication between our patients, families, insurance companies, providers and members of the patient care support staff and participates in quality performance improvement activities to support a positive patient focused customer service experience. POSITION QUALIFICATIONS Education/Licensure/Certification: High school diploma or GED required. Advanced training through vocational school or college desired. Knowledge: Previous experience in automated scheduling and/or referral functions for a physician office or multi-provider clinic, or experience with a medical background such as a Medical Assistant is highly preferred. Knowledge of Medi-Cal, Medicare, and private health insurance policies, products and services. Basic knowledge of medical terminology, CPT and ICD-10 coding. Office equipment familiarity & computer/data entry skills required, electronic medical record (EMR) experience preferred. Skills: Superior written and verbal communication abilities and interpersonal/customer service skills. Excellent organizational and prioritization skills Possesses a pleasant and friendly demeanor and ability to maintain a positive and team oriented attitude. Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).