Customer Service Representative

CA, your trusted advisor for wireless communications, data, and security services is seeking a Customer Service Specialist for our Charlotte, NC location to support our growing Motarola division. Two-way radios are the go-to technology for enterprises around the world; connecting people wherever they need clear, instant, and reliable communications.

MCA is building a team of people who share our values of service first, collaboration, trust and engagement. We take our work and our customers seriously and believe that our best work can also be fun. There is no better time to jump into this fast-growing environment of the MSS industry. When you join our team, you join the MCA family!

Ideal candidates will ensure all customers are taken care of in a timely and positive manner and that the front office runs smoothly. This position requires strong verbal, non-verbal, and written communication skills. Must be a multi-tasker who can work with a multi-line phone system and should possess strong typing and computer skills.

WHAT YOU WILL BE DOING:

• Assist all customers in a professional manner. First point of contact to greet customers and visitors.
• Answer phone and transfer to appropriate person or take and deliver messages.
• Receive equipment repairs via walk-in or UPS and create work tickets for repair
• Fill part orders or requests for repairs and sales orders
• Inventory Control – including creating purchase orders, placing, and receiving orders, ensuring all parts taken from inventory are entered on a work ticket
• Inventory Audits –Any discrepancies are researched and corrected.
• Review tickets for accuracy, documentation, proper billing type and pricing prior to posting
• Maintain customer contact, billing information and equipment in Lifeline
• Process and track all Shop Warranty Claims
• Mail Billing Statements to customers end of each Month
• Process Recurring Billing for Maintenance Customers and Community Repeater Customers
• Process Payments via cash / credit card Receivables – call on Aged Receivables
• Maintain Company Credit Card for Shop – ensuring all receipts are submitted to accounts payable and entered on work tickets when applicable.
• General Office tasks to maintain or delegate when employees are available: purchase items and stock vending machines, office, and shop supplies.

WHAT YOU WILL BRING TO THE TEAM:

• 1-3 years’ experience in customer operations or related fields, such as
• Customer service
• Scheduling/Dispatch
• AP/AR
• Purchasing
• Shipping/Receiving
• Inventory
• Sales Support
• Must possess a High School Diploma or GED (Associate Degree Preferred).
• Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
• Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail oriented.
• Discreet, able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Background in accounts receivable and purchasing is a plus
• Experience in an office setting is preferred

WHO WE ARE:

Mobile Communications America, Inc. (MCA) is Motorola Solution’s largest provider offering a portfolio of world class voice, data and video products and solutions to more than 65,000 customers across the United States. MCA provides extensive wireless communication solutions for a safe, secure, and more efficient workplace in industries such as public safety, commercial, education, healthcare, utilities, and government.

With over 1,000 employees and 75 service locations across 12 states, our team of certified professionals deliver a full suite of reliable technologies including two-way radios, video, vehicle upfit, security/access control, BDA/DAS, and other wireless communication solutions. MCA’s advantage is our “service first DNA” culture of going above and beyond to service our customers while being a trusted advisor to support the solution lifecycle from start to finish.

WHAT WE BELIEVE:

When you join our team, you join the MCA family!  We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.  We take our work and our customers seriously and believe that our best work can also be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.

TRAVEL REQUIREMENTS:

Must have the ability to travel as needed. (Less than 10%) Some overnight travel may be expected.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance the safety, security, and efficiency of workplaces across the nation.  Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government.   In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

Since 2013, MCA acquired more than forty companies for both geographic density and technology portfolio diversity. These companies bring a combined industry experience of more than 75 years to build out a central corporate team and three operating divisions – Motorola (MSS), Data and Security. With more than 1350 employees and more than 85 locations throughout 13 states, we are there when our customers need us most. Our geographic footprint includes service centers across Alabama, District of Columbia, Florida, Georgia, Kentucky, Maryland, Michigan, North Carolina, South Carolina, Tennessee, Texas, Virginia, and West Virginia with the capability to service national customers across the United States.  Our solution diversity and geographic footprint provide opportunities for employee growth and career development.

WHAT WE BELIEVE

When you join our team, you join the MCA family!  We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.  We take our work and our customers seriously and believe that our best work can also be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Mobile Communications America, Inc. offers competitive compensation as well as comprehensive benefits to include: Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay and much more.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity.  At MCA, we are “better together.”

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• NC Fayetteville, NC: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location