Retail Store Manager

Job Details

 

Mobily LLC. Retail Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail Sales Consultants. The Store Manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
• Fully accountable for store implementation of The AT&T Retail Promise
• Fully accountable for execution of sales, service and customer experience initiatives in store
• Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
• Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Ensure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:
• Consistently demonstrate excellent leadership and coaching skills
• Create a work environment where motivated people can excel
• Oversee Store floor experience -- Act as Floor General
• Own Customer Coordination, Welcome and Wait Time process
• Support Team and assist with customer transactions
• Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
• Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
• Facilitate weekly personnel training/educational sessions
• Monitor the Customer Feedback Tool on a daily basis
• Resolve or escalate appropriately any billing or service issues
• Employee Leadership and Development
• Interview, hire, develop and make necessary discipline decisions, including terminations, for store personnel
• Inspire and engage employees by motivating team to succeed Lead by example
• Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
• Improve employee engagement throughout location through appropriate behaviors and actions
• Develop and execute individual development plans for store personnel
• Conduct On The Spot (OTS) Coaching
• Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
• Resolve quickly any fraud issues communicated by TSM, may involve working with Asset Protection and/or HQ Credit and Collections
• Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
• Execute on product launches
• Partner with Territory Sales Manager to create tactical plans to ensure execution on all KPI's
• Actively inspect post-launch and drive improved results with best practices
• Inspect that employees are properly trained on new products and promotions and are able to position with confidence
• Inspect, document and provide feedback with employee knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
• Coordinate with security, facilities and mall management to ensure smooth product launch day execution
• Store Operations
• Staffing/Scheduling
• Partner with Territory Sales Manager to review headcount forecast plan and staffing.
• Report fraudulent activity to Asset Protection
• On call for store emergencies
• Inspire others to high performance through collaboration and teamwork