What are the responsibilities and job description for the Customer Success Consultant position at Modern Campus?
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform.
How you'll make an impact:
- Maintain positive customer satisfaction for a number of dedicated accounts
- Help drive adoption of new features and expand customer usage of existing tools
- Assist customers in setting up new messaging campaigns
- Train users on how to use the platform and answer day-to-day questions
- Perform other customer success or support tasks as required
What you'll need to succeed:
- Experience working with technology products and platforms
- Interest in technical topics or learning to code is a plus
- Obsessive about getting all the details right
- Internal drive to meet deadlines and to bring others along with you
- Effective time management and organizational skills
- Excellent analytical, verbal and written communication skills
- Integrity, high character and ability to maintain the confidentiality of customer data
- Desire to work in an early stage company with "can do" start-up attitude
Preferred locations (remote candidates welcome):
- St. Petersburg, FL
- Toronto, ON
- Lakeland, FL
- Camarillo, CA
- Alexandria, VA
What you’ll gain:
- Competitive compensation and benefits
- Rewards and recognition programs
- Learning and development opportunities
- Flexible Vacation Policy
- You will make a difference everyday for universities trying to grow and students trying to learn.
Only qualified candidates selected for an interview will be contacted.
Company Overview:
Modern Campus®, the innovator driving Omni CMS and Destiny One, empowers higher education institutions to thrive when radical change is required to successfully respond to lower student enrollment and revenue, rising costs, crushing student debt and even school closures. Powered by the industry’s only “student first” modern learner engagement platform, presidents and provosts can create pathways for lifelong learning, while marketing and IT leaders can deliver Amazon-like personalization and instant fulfillment. Award-winning products and an exceptional customer experience for its 550 higher education customers, with more than 70 million students engaged with its platform, have earned Modern Campus a reputation for customer obsession. Learn how Modern Campus is leading the modern learner engagement movement at www.moderncampus.com.
Modern Campus® is committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.