What are the responsibilities and job description for the Experienced/Certified Service Technician position at Modern Infiniti of Winston-Salem?
Modern Automotive is one of the region's best dealership groups, serving the communities in North Carolina. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
Benefits
- Family Owned and Operated Company
- Medical, Dental, & Vision Insurance
- 401(k) Plan
- Paid Time Off (PTO)
- Employer-Paid Life Insurance
- Voluntary Life, AD&D, Short/Long Term Disability, Specified Disease, and Accident Insurance available
- Employee Discounts
- Educational Assistance
- Workers Compensation Insurance
- Holiday Pay
- Community Involvement Grant
- Bereavement Leave
- Jury Duty Leave
- Military Leave
- Growth opportunities
- Above average industry pay
Technician Specific Benefits
- Relocation assistance available for qualified candidates
- Air-conditioned shop in most locations
- State-of-the-art facility with multiple service bays and cutting edge technology
- Multiple bays with lifts and technician stations
- Shop equipped with the newest technology and equipment
- Basic express tools provided at most locations
- Discounts on products and services
- Work environment OSHA certified
- Highly productive shop
- Career advancement opportunities, promote from within
- ASE and state inspection certification reimbursement and all training expenses paid to further your career
- Continued education, manufacturer hands on and web based training
- Clean and professional work environment
- Apprenticeship program
- Competitive wages
Responsibilities
- Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Diagnoses cause of any malfunction and perform repairs.
- Communicates with parts department to obtain needed parts.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Communicates with Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
- Documents all work performed and recommended on the repair order.
- Road tests vehicles when required or refers to the test technician.
- Participates in manufacturer-sponsored training programs, schools, and events.
- Keeps abreast of manufacturer technical bulletins.
- Supervises work of any apprentice technicians as assigned.
- Reports machinery defects or malfunctions to supervisor.
- Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Keeps shop area neat and clean.
- Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Operates all tools and equipment in a safe manner.
- Reports any safety issues immediately to management.
- Other duties may be assigned.
Qualifications
- 5 years of Service Technician experience preferred
- ASE Certification required
- A-level qualifications, including Diagnostic, Electrical and Engine Repair
- Broad knowledge of new vehicle technologies
- Ambitious, hardworking presence in a team environment
- Excellent customer service skills
- Basic computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a dynamic environment
- Ability to collaborate effectively
- Ability to learn new technology, repair and service procedures and specifications
- Able to operate electronic diagnostic equipment
- Minimum high school diploma or GED equivalent required
- Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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