Phone Advocate

*** Must have High School Diploma or GED****

The Customer Care Advocate will be representing an automotive brand by answering telephone calls from existing and prospect customers. In this role, you will be empowered to "do what it takes" to leave a customer with the very best impression of the Brand. Delivering exceptional customer experiences is the only priority. In the role, you will be recognized and rewarded for providing these exceptional experiences.

We are proud to have an environment that's energetic, collaborative, and fun. Every team member plays a key part in making this company grow. We offer an onsite caf, gym and activities to continue making it a great place to work. It takes incredible people to create a special place. If you have a passion for providing an exceptional customer experience, apply today!

Anyone applying for this role should:

1. Be a professional interested in starting a career in the automotive industry.
2. Understand what it takes to deliver an exceptional experience.
3. Enjoy and be proficient with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).
4. Be able to take a common-sense approach to solving customer questions and concerns.
5. Demonstrate a strong work ethic and moral standard.
6. Have the desire and ability to grow within the organization.

Essential Functions:

1. Ability to leave a customer with a great impression of the company.
2. Demonstrate fiscal responsibility and exercise clear business reason when making decisions.
3. Formulate creative business solutions to achieve superior customer satisfaction.
4. Ability to quickly and accurately document information.
5. Ability to understand and properly apply the Policy and Procedure.
6. Properly document customer information in the CRM tool.
7. Provide owners with answers to questions regarding vehicles, features, and services.
8. Work with a team to resolve customer/vehicle issues.

Qualifications:

• Ability to work in a fast-paced, extremely customer-focused contact center.
• Demonstrate strong business decision-making skills.

1. Demonstrate proficiency with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).
2. Ability to multi-task and have strong attention to detail.
3. Strong Windows/PC skills.
4. Familiar with social media/online environments.
5. Ability to interact with professionalism and maturity.
6. Ability to work independently yet be a team player.
7. Display strong interpersonal skills.
8. Excellent verbal and written communication skills.
9. Ability to adapt and act quickly to process change.
10. Strong Windows/PC skills.

Minimum Education Requirements:

• High School Diploma or GED
• Degree preferred, but not required.

Hours of Operation:

• Monday through Friday, 8:00 am until 10:00 pm; shift will be given after training.

Work from Home Details

• The role is an in-office role with the potential to work from home a few days a week if you pass the training class.
• Ability to work from home in a designated and secured location free from any distractions on any required day.
• Must have consistent and reliable high-speed internet access (proof may be required)
• Properly maintain and secure all company-issued assets.

***UPCOMING CLASS DATE IS 9/11/23***

All team members are required to be in the office two days a week. Wednesday will be a mandatory in-office day. The team member will be able to pick Tuesday or Thursday as their other in-office day.

Training will still be in-office five days a week and for a minimum of 90 days after training ends. The team member will be required to be in-office three days a week and will have the opportunity to move to two days a week based on performance.

Pay Rate: $
Hybrid
Location: Auburn Hills, MI
Hourly Worker - Overtime Eligible
Standard Holiday & PTO

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.