Technical Support Rep

Akkodis is seeking a Technical Support Rep for a contract position with a client located in (San Antonio Texas, Las Vegas, NV, Columbus, OH, Pittsburgh, PA, Rochester, NY)

The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.

Pay/Salary Range: $22-24/hr

Onsite PC & Printer Service covers:

• The physical de-install move and reinstall of a PC device that is currently installed and connected to a network.

• On site Desk-side Software Support solutions enable an end-to-end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.

• Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiple cities and/or states.

• Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.

Required Qualifications:

• Able to lift up to 50 pounds

• Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.

• Ability to read and interpret installation guides, service manuals, site maps and transportation maps

• Ability to accurately conduct equipment inventory

• Demonstrates basic problem recognition on common desktop applications and operating systems

• Demonstrates basic network, laptop, desktop and printer configuration and installation

• Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance

• May be certified in one or more network operating systems

• Possesses working knowledge of one or more operating systems

• Thorough detailed reporting of onsite activities

• RPOS experience a plus

• Assist Customer with an overview of the Device functionality.

• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.

• Assist in the collection of usage pages for Devices when required.

• Provide initial troubleshooting for Device problems or perform spare Device replacements.

• Perform maintenance on Devices as directed by the Delivery Management Service resource.

• Provide end-user training as defined in the Agreement.

• Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work.

• High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field).

• Typically, 1-2 years of working experience in a related field

• 50% overnight travel (reimbursement for mileage and per diem)

• Good driving record / interstate travel required

If you are interested in this Technical Support Rep job in any of the above locations then please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records