Crew member

Purpose : Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.

Job Duties :

• Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values
• Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous Welcome to Moe’s;

• Maintains and delivers high quality product within Moe’s speed of service standards
• Upsell and make recommendation to guests on a regular basis
• Follow all specifications, and procedures within Moe’s recipes and training materials
• Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
• Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly
• Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms
• Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.
• Complete food preparation as required and according to Moe’s standards
• Cross train and assist with all aspects of the restaurant
• Other duties as assigned

Skills for Success :

• Accuracy when entering orders into the Point of Service (POS) system
• Thorough knowledge of the menu items
• Reliable, able to show up to work on time and for each scheduled shift
• Proactive with all work related tasks
• Positive attitude with guests and co-workers and has fun at work
• Clear and friendly communication
• Understanding of time management
• Attention to detail
• Cooperates with all team members

Qualifications for Success :

• Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
• Must be 18 years of age
• Have an acceptable criminal background check
• Experience working in a food service environment preferred, but not required
• Excellent interpersonal communication skills and strong interest in Guest Services
• Basic math skills; able to make change accurately
• Basic computer knowledge including Point of Service (POS) experience

Physical Requirements :

• Ability to communicate with Guests and all co-workers
• Ability to perform basic addition and subtractions and make correct change
• Ability to process information through the POS register system
• Ability to lift up to 50-lb. boxes of product
• Ability to work in a warm environment (grills, fryer) and react to timers
• Ability to climb ladders and bend at the waist to clean equipment
• Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods
• Ability to work around industrial-strength cleaners
• Ability to weigh and measure during prepping process
• Ability to stand for up to 6 hours without a break
• Ability to operate the mixer required to prep specific recipes

Last updated : 2024-10-01