What are the responsibilities and job description for the Shift Leader - JM position at Mohegan Holding Company?
Jersey Mikes
Location: Marlborough, MA
Summary of Position:
The Shift Lead is responsible for supporting the management in the operation of the restaurant, with a focus on leading and developing a team of employees in effectively performing their daily tasks while maintaining high standards for food, service, and health and safety. The incumbent helps with ordering, inventory control and submission of reports.
Knowledge, Skills, and Abilities:
- Ability to lead by example with peers.
- Ability to work in a fast paced environment
- Ability to work in a team-focused environment
- Knowledge of Microsoft Office programs
- Familiarity with Point of Sale (POS) systems
- Excellent verbal, written and communication and interpersonal skills
- Ability to communicate and interact with team members and guests to resolve service concerns
- Ability to accurately complete all documentation and process payment transactions needed to complete the shift’s operations and end of shift paperwork and adhere to proper cash handling procedures.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Previous supervisory experience in restaurant or retail customer service/guest services required.
- Ability to operate all equipment necessary to perform the job
- One (1) year of high-volume restaurant supervisory experience, including some experience in a quick service or fast casual dining environment
- Experience with revenue and expense accounts and impact on store profitability
- Ability to lift up to 30 lbs.
- Must be available to work a flexible full time schedule, rotating AM/PM shifts and days including weekends and holidays.
Mohegan Marlborough (JMSubs), LLC is an Equal Opportunity Employer.
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