What are the responsibilities and job description for the Desktop Tech position at Mon Health?
With a patient centered culture, the Desktop Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through supporting end-user devices (PCs, Scanners, Printers, Mobile devices, Carts & etc.…) in a clinical environment. Perform break/fix and maintenance activity either remotely or at the end-user’s location. Configure and deploy new end-user equipment. Participate in and support projects that impact end-user equipment. Recognize the impact of the job functions of the business, the affect to patient care and adjust focus accordingly.
High School Diploma or equivalent. Desired-Associates’ degree in Information Systems / Computer Science or equivalent technical training. Desired –A , Network , MCDST or comparable MCP certification.
Minimum of 1-year work experience or equivalent training or education working with Windows and desktop configuration and support. Successful work experience identifying PC problems to a functional level. Successful work experience handling repetitive telephone calls. Help Desk Experience. Healthcare experience/knowledge a plus. Proven track record in the ability to take on additional responsibilities
MVR Required
Medium Work
Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. forces constantly.
