What are the responsibilities and job description for the Service Clerk position at Mondelēz International?
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Keeps track of payroll hours, vacation pay, and holiday pay for employees
- Pulls Parts for Service Technician’s and helps the Parts Department as needed
Job Requirements:
- Basic knowledge of accounting practices
- Excellent oral and written communication skills
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to work in a team environment
- General understanding of mechanical/technical terms is preferred
- Ability to multitask
- Must have a good driving record and a valid driver’s license
- High School Diploma or equivalent experience
Monday - Friday: 7 am to 5 pm
Saturday's: 7 am to 12 pm (rotation)
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