Instructional Designer

Monro Inc., is a leader in the automotive maintenance and repair services industry. We are country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first-selling them only what they need and making sure the work performed on their cars is done right the first time, every time.

Founded in 1957 in Rochester, New York, we now have over 1,180 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning and scheduled maintenance services under several leading brands. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.

The Instruction Designer is responsible for analyzing, designing and developing high quality training content for technical, sales and operations learning programs for our retail stores. This role focuses on instructional design and curriculum development and the delivery of training. You will play a significant role in the training and development of a successful and effective retail network support team.

Essential Functions:

Primary responsibilities include but not limited to:

• Collaborate effectively with Monro Service teams, subject matter experts (SMEs) and others on the field Support team to develop training content as well as non-technical curriculum.
• Conducts stakeholder and SME interviews to determine, recommend and document training needs and projects.
• Perform needs analyses using available data and evaluate program results to continuously improve learning effectiveness.
• Assist with development of learner engagement strategies and evaluation plans.
• Designs and develops course content applying adult learning principles including but not limited to measurable learning objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations and knowledge assessments.
• Utilizes ADDIE, SAM, Kirkpatrick and other recognized models to design, develop and publish engaging course content, learning activities and knowledge assessments for ILT, online, virtual and blended modalities.
• Adapt instructional materials created for one format to another format (usually from face-to-face to eLearning and virtual).
• Revise, rewrite and review course content for accuracy.
• Upload, test and maintain content to an LMS.
• Manage multiple projects and programs concurrently.
• Provide train the trainer sessions (classroom or virtual/remote) to support implementation of training programs across the Monro Inc. brand.
• Additional projects and tasks as needed.

Minimum Qualifications:

• Bachelor’s degree in communication, education, instructional design or related field (or a technical field).
• Bachelor’s degree in communication, education, instructional design or related field (or a technical field).
• Relevant experience in an instructional design and/or curriculum development role.

• Demonstrated experience designing and developing training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials.
• Experience designing, developing and evaluating assessments and using the assessment output data for performance and training improvements.
• Ability to apply adult learning principles and incorporate this into curriculum design and development
• Demonstrated working knowledge of eLearning development tools such as Articulate Studio/Storyline, Captivate, Camtasia, Adobe Photoshop/Illustrator, or HTML/HTML5, LMS (or similar), virtual instructor-led training tools, and social learning tools.
• Demonstrated ability to assess training effectiveness and ROI to stakeholders and leaders.
  Proven experience collaborating with global stakeholders, SMEs, store managers and technicians
• Excellent communication skills and the ability to edit content for knowledge transfer and skill development; this includes skill in collaborating with subject matter experts and managers to help write and develop technical content.
• Excellent project/program management and organization skills.
• Experience working with and integrating the use of knowledge bases and online reference for learning and performance support.

• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.) is a plus.
• Experience developing and supporting training for technical/retail related positions a plus.
• Experience with technical & customer service organizations.
• Experience building training assessments.
• Familiarity with SCORM, online learning, learning technology and/or web design or development skills.
• Automotive experience is a plus.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon Company need.

Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.