VMI Specialist / Account Manager

This position is responsible for managing a group of OneMonroe’s customer VMI programs (Vendor Managed Inventory). Facilitate daily Inventory Manager Inquiries, and customer inquiries via phone, email, or other correspondence. Our overall goal is to grow our accounts VMI programs through sales and by projecting a professional company image through personal interaction with the customer.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manages the overall customer program orders daily.
• Manage additions, changes, and deletions to the customer programs.
• Works daily with inside team to expedite, update, and facilitate the parts to the customer production line.
• Updates daily internal program backorder report and communicates it internally and externally as required.
• Analyze customer programs and provide solutions to achieve a 100% on time rate.
• Analyze customer bin turn ratios and report findings and recommendation solutions monthly.
• Continuously identify opportunities to improve our customer programs.
• Communicates daily workload to the Business Unit Manager and escalates obstacles daily.
• Manages and facilitates all customer complaints, returns, invoicing issues through ERP.
• Ensures all open customer complaints are managed through to completion.
• Supports Business Unit Manager with Quotes as directed.
• Supports order entry as directed.
• Follow-up on customer inquiries, open quotes, and requests to insure resolution.
• Collaborate with the team to identify, research, and resolve customer issues using the ERP.
• Follow company guidelines to establish selling prices and profit margins.
• Support with new customer implementations and implementations for existing customers.
• Answer phones and respond to customer requests via phone, fax, email, or other means.
• Ensure complete customer satisfaction by providing prompt, courteous service, and quality products.
• Always represent the company professionally in a customer relations capacity.
• Performs other duties, as assigned.

QUALIFICATIONS, SKILLS & ABILITIES:

• Bachelor’s Degree Preferred. High school diploma/GED and minimum 1-3 years customer service/inside sales or related experience is required.
• Intermediate experience in Microsoft Outlook, Word, and Excel.
• Ability to analyze data to make decisions and implement changes for the customer base.
• Ability to work cross functionally to achieve required goals.
• Required to have a high level of detail in the output of work.
• Ability to take projects and own the project from start to finish.
• Advanced judgement and decision-making skills.
• Must occasionally lift, carry, or move up to 40 lbs.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Goshen, IN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Inventory control: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location